[Resolved]  Indusind Bank — Painful interaction with BM for locker allotment

Dear Sir/Mam,

Trust this email finds you well!!


I have an executive account with Indusind bank (A/c No[protected] opened with the amount Rs 20 Lacs along with a locker subscription at Branch- Sector 15 part II, Gurgaon, Haryana.

Now, I have shifted from Gurgaon to Noida extension, and would like to surrender my previous locker and trying to obtain a new locker at the branch- Royal court, Greater Noida West.U.P


During my Initial discussion with Ms Swati Sinha (Branch Manager) Greater Noida West, she said that locker is available in the branch, however deferred and ignored my case when I informed that it's a relocation case from Gurgaon to Greater Noida West.

I have been chasing Ms Swati sinha for the last 10 days for locker allotment however she is ignoring with the reason "LOCKER MAPPING ISSUE" and expressed that the aforementioned mapping issue will be resolved in one month till the end of January 2023.

It was a very pathetic interaction with Ms Swati Sinha (Branch manager) Greater Noida West.

Petition-

Please allot me a locker at the branch Royal Court, Sector 16b, Greater Noida West ASAP before 31st Dec 2022 since I am a loyal customer of Indusind Bank.

One another challenge is that the new KYC locker agreement guideline obligation must be fulfilled before 31st Dec 2022 as per the direction of RBI, Please allot me locker before the timeline 31st Dec 2022 otherwise I have to make multiple visits in both branches i.e Gurgaon & Noida to complete the KYC formalities.


I trust that you will consider my request on priority and allot me a locker at earliest.

Regards

Nishi Saxena & Nitin Kalra

Joint Account Holders

Mob -[protected]
[protected]