[Resolved]  Indusind Bank — Recruited theif agent to collect customer amount

Address:Indusind bank karur branch

Indusind bank karur branch I have taken 2 wheeler loan last year in the name of Mahendiran. A. November 2020 loan collection staff came to my house and collect the money but not providing bill his name is Arul. I have asked Bill for this paid due he not provided. I visit bank regarding this problem last week Manager is not responsible and he not share his staff name and his photo safe the theif and support him. he said that staff left organisation. Please my uncle has work sanitary worker struggling to paid for every due but indusind bank Agent has acting stolen his money and not paid due for November month 1 due now pending. Manager rude behaviour to told me to pay due. he said we are not responsible for agent fraudulent activities. I have doubt about the bank HR how to recruit the staff and if staff did fraudulent activity then what action will do. I thought about Indusind bank is best customer service and support. Kindly check and clear my lost due.
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Feb 2, 2021
Complaint marked as Resolved 
Thank you for your support
IndusInd Bank customer support has been notified about the posted complaint.
Dec 17, 2020
Updated by gnanasekar92
Vehicle number: TN 47 AL 8781
Dec 22, 2020
Updated by gnanasekar92
Still now no one response from customer support.
I have call recored proof about this complaint.please call me [protected]
Verified Support
Dec 26, 2020
IndusInd Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. Request you to kindly ask primary account holder to write to us at [protected]@indusind.com for us to assist you further.

Regards,
IndusInd Bank Ltd.
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