Indusind Bank — regarding bike loan # tna04196h

Address:

Tiruchirappalli, Tamil Nadu, 620001

I have completed my bike loan on march 7th 2018, so far i didn't receive my noc and rc book from bank, when i approach respective branch, they are asking me to check with loan section from another branch. I don't have idead about what these guys are doing. I tried customer care no response more than 1 week always busy no one to pick my call. Shall i file case on consumer court regarding this? Please advise me on this scenario.