[Resolved] Indusind Bank — regarding debit card transactions failed | |||||
Sir, Today's morning at 7.00am i am withdrawing rs 2000 from your bank atm id no sn016868 with my hdfc bank debit card (Last 4 digits 7702) but due to power failure atm could not process my transaction and he deducted rs 2000 from my account. You are requested please check the status and refund my amount. Name nursy ram Mob [protected] Email [protected]@gmail.com With hope you will take proper action and confirm the status by mail Thanks Was this information helpful? | |||||
Aug 25, 2017 Complaint marked as Resolved IndusInd Bank customer support has been notified about the posted complaint. Verified Support Jul 25, 2017 IndusInd Bank Customer Care's response Dear Customer, We regret for the inconvenience caused. Thank you for sharing your details with us. We have forwarded your details to the concerned department & somebody from our team will call you at the earliest to assist you with your concern Thanks, Team IndusInd Bank | |||||
 2 Comments | |||||
Comments
Dear Customer,
As per the extant RBI guidelines, disputes pertaining to non/short dispensation of cash need to be resolved by way of Charge Back, wherein the card issuing bank raises a chargeback on the acquiring bank whose ATM was used to conduct the transaction. The acquiring bank has to revert with a valid proof in the form an ATM Log indicating that the funds were successfully dispensed failing which the customer’s account will be credited within 7 working days from the date of complaint.
We have raised chargeback for the transaction. If the Acquiring Bank does not claim the transaction, the amount will be credited to your account by August 02, 2017.
Incase the acquiring bank provides a proof of the validity of the transaction the same will be forwarded to your home branch. A letter to that effect will also be sent to you and the account will not be credited. The status of the complaint will also be communicated to you through SMS on your mobile number.
-Anay
HDFC Bank Customer Assistance
As per the extant RBI guidelines, disputes pertaining to non/short dispensation of cash need to be resolved by way of Charge Back, wherein the card issuing bank raises a chargeback on the acquiring bank whose ATM was used to conduct the transaction. The acquiring bank has to revert with a valid proof in the form an ATM Log indicating that the funds were successfully dispensed failing which the customer’s account will be credited within 7 working days from the date of complaint.
We have raised chargeback for the transaction. If the Acquiring Bank does not claim the transaction, the amount will be credited to your account by August 02, 2017.
Incase the acquiring bank provides a proof of the validity of the transaction the same will be forwarded to your home branch. A letter to that effect will also be sent to you and the account will not be credited. The status of the complaint will also be communicated to you through SMS on your mobile number.
-Anay
HDFC Bank Customer Assistance
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+91 22 4406 6666
PO Box 9421, Chakala MIDC, Andheri (E), Mumbai, Maharashtra, India - 400093
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