[Resolved]  Indusind Bank — Two wheeler vehicle service

Hello Sir/ Madam
Very good morning

Myself Divya, please help me out with the problem of two wheeler service regards Emi,
Actually we have taken loan of active on Dec 31st 2021
The loan amount started deducting from our account 7 Feb 2022.
Actual Emi is 3223/-
For 1st month i.e, 7 Feb 2022- amount debited from account is same 3223/-
For 2nd month i.e, 7 March 2022- amount debited from account, but next day i.e, 8 March 2022 again amount debited from our 295/- mentioned reason is mandate failed.
For 3nd month i.e, 7 April 2022- same has March month first Emi debited then charges debited.
For 4nd month i.e, 7 May 2022- only Emi debited i.e 3223/-
For 5nd month i.e, 7 June 2022- This month only 3005/-
For 6nd month i.e, 7 July 2022- only Emi debited i.e 3223/-
For 7nd month i.e, 7 August 2022- only Emi debited i.e 3223/-
For 8nd month i.e, 7 Sept 2022- This month only 3005/-
For 9nd month i.e, 7 Oct 2022- This month only 3005/- + 3223/- (when reason asked about this he told us no issues it will be in advance) then thought it's ok
For 10nd month i.e, 7 Nov 2022- This month only 3223/-

Actual problem is every month we are paying the amount then what's the reason in seizing our vehicle and that seizing persons were demanding for Emi on road for 2 months Emi + their seizing charges i.e, 3500/- Totally they took with us is 11000/- when asked Concern branch manager sir about this he said they will do like that only you have to pay the amount on the spot, my mother sister was with me she's low B.p patient and now she's in hospital due to this Emi and management problem (actually it's their vehicle only they are uneducated) and when asked about this 3005/- which is not actual Emi, Manager sir again replies that maybe ( please note the point of maybe) it's a Insurance, which we didn't signed on any paper or any documents for insurance n nobody informed us about insurance.

Our concern Branch is LB Nagar Ifsc Code:-Indb0000839; Per Grd Flr B S Towers Plot No 14 15 Survey No 66 Main Road L B Nagar, Hyderabad-500074

Please do the needful steps. I shall be highly obliged to you and faithful service of your Bank.
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Dec 20, 2022
Complaint marked as Resolved 
IndusInd Bank customer support has been notified about the posted complaint.
Verified Support
Nov 14, 2022
IndusInd Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to kindly share us the below details at [protected]@indusind.com to enable us to assist you efficiently.

1. Loan Account Number
2. Vehicle Registration Number
3. Engine Number
4. Chasis Number
5. Location
6. Mobile number

Regards,
Team IndusInd Bank
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