[Resolved] Indusind Bank — Unauthorized transaction in mmtrip using indusind credit card

madhu4india

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560036

Hi,

Could you please help to resolve the problem.

Someone got my credit card details and made transaction in mmtrip for hotel booking on[protected] for the amount of rs.938/-.

I have submitted dispute form (Pfa) in the same day and deactivated credit card.

Till now i didn't get reply from indusbank but they generate creditcard statement for two months with late payment fee.

For the amount rs.938, after late payment, now it is rs.2000.

Please note as they didn't revert for my complaint/problem for the unauthorized transaction, but ask me to pay the transaction amount with late payment fee.

Please help and resolve the problem as i am not responsible for the transaction done by others.

Please do needful.

Thanks & regards,
Madhu
[protected]

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Apr 22, 2017

Complaint marked as Resolved

Hi, I am requesting to re-open the complaint. Complaint is to reverse the invalid transaction for the amount of Rs.980/- and raised request on 9-12-2016 and resolved, reversed after 3 months for amount of Rs.980/- but here new complaint start as they put Rs.2000/- late payment for the 3 months. Now i need to pay 3 months late payment fee in which i have made payment Rs.300 due amount for the Feb 2017, remaining balance amount need to pay for the month April 2017. Please assist me. Thanks & Regards, Madhu

IndusInd Bank customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2017

IndusInd Bank Customer Care's response Dear Customer,

We have forwarded your concerns to our relevant team. We shall revert to you shortly from [protected]@indusind.com

Thanks
Team IndusInd Bank

Apr 22, 2017

Updated by madhu4india Complaint resolved by reversal of invalid transaction as they have done the investigation for 3 months and reversed amount of Rs.980/- and put 3 months late payment fee+Interest+Service tax of total amount Rs. 2000/-.

I am requesting the Govt of India take my complaint and take action against all fraud Banks like this.

I am pissed off and worried :-( how fraud banks making money by putting unnecessary charges on customers head.

Thanks & Regards,
Madhu