[Resolved]  Indusind Bank — Unfairly i was cheated by Indusind Bank for vehicle loan

Address:

Hyderabad, Andhra Pradesh, 500072

Respected SIR /MADAM,
This is Seetaramaiah Vytla purchased two wheeler by borrowing loan from Induslnd bank in june 2015. I cleared all my dues in time. Bank executives informed that my due date is on 7th of every month. As per their (bank) instructions i have cleared first installment amount Rs 1995/- on 7/7/2015 without fail. Surprisingly Induslnd bank processed my second installment due immediately in the same month i.e on 21/07/2015. And they have charged me saying cheque return. As per bank instructions my second installment date is on 7/8/2015. I have cleared my second installment due amount Rs 1995/- without fail on 7/8/2015. i have cleared all my installments on time without fail. When i visited Induslnd bank on 16/05/2017 executive informed (customer) me saying i was charged penalty for cheque return i.e. On 21/07/2015 for that i have to pay penalty . If i did not clear that amount they will not provide me NOC. As a normal customer i was scared and paid even the said amount in the bank. But later when i verified all my statements i came to know that bank executives had cheated me. I immediately approached one of the executive they told it was technical problem so they (bank) will revert back the amount. And executive informed me to provide details to the person name Mr. Anil and provided contact number ([protected]) as per their instructions i had a conversation over phone with Mr.Anil and as per his instruction i have messaged my details to Mr.Anil ([protected]) attaching screen shot of message. After that several times i tried to contact them and even visited the bank and requested them about the charges. But they are not responding properly with the customers, they bluntly saying approach court nothing to do with us (bank). Now today i.e is on 28/06/2017 when i approached bank again to collect NOC and enquired about this cheque return charges they(Bank representatives) are saying customer will be responsible for technical problem we will not return the penalty amount they bluntly saying approach court nothing to do with us (bank) . As a common man i was unfairly cheated by bank with out my mistake. Eventually i paid all the installments in time with out any due and still unfairly payed extra penality . For bank technical problem in what way customer will be responsible . . Requesting for the justice to return my charges back for loss and mental pressure i was faced when i came to know that i was dishonestly cheated by bank. Attaching all the related proofs.
Loan no: AEK02451H
Loan date: 12/06//2015