Indusind Bank — Wrong charges in credit card bills

Address:

New Delhi, Delhi

Sir
This is to inform you that we are valuable customer of your bank. We regret to say that our credit card bills have been paid on time. Details are given as below:
Credit card numbers-
1. [protected]
Cheque no. 679349
Amount- 22740
Dated- 24.1.16
2. [protected]
Cheque no. 679348
Amount- 9909
Dated-24.1.16
The above cheques belong to your bank account no.[protected] and the amount in the account was sufficient. I dropped the above cheques at your bank atm sector 11 rohini on 24.1.16. The delay in clearing of cheques is from your side and this is not my fault so I called the customer care for reversal of invalid charges and the reqest no. are:
1. 618488
2. 624877
on 24.2.16. When I inquired about the above request numbers they denied for the reversal.

We are very harassed with your wrong service and unlawful act. So it is requested to do the needful as soon as possible and please don't force us to knock the door of consumer court.
Thanking you
Neeraj Beniwal
Rama Beniwal
[protected]