Indusind Bank — wrongly calculated credit card interest charge and misleading information

Address:

Anand, Gujarat, 388001

Hi

I am Ambesh Rathore, I am owning "Platinum Aura Master Card", Credit Card Number : 5244-XXXX-XXXX-6000 of IndusInd Bank.

I had made purchase of Rs.1, 29, 984 on 4th April,

For the same credit card statement generated on 4th May 2018 with payment due date on 23/05/2018.

For above transaction I have made payment of Rs. 10, 000/- Rs. 30, 000/- on 07/05/2018 and 21/05/2018 respectively before due date.

On the next statement on 4th June 2018, Bank have charged the interest rate on full amount twice which is Rs. 10, 615 (Including GST) which is calculated wrongly.

Now I fail to understand what is the meaning of credit card, where is interest free period.

When I inform the same to the Bank, they are giving excuse that "To avail the entire 50 day credit free period, the you needs to swipe your card on the next day after your monthly statement is generated".

This is absolutely case of cheating and misleading information.

I have other credit cards of different banks for long time, but they never ever charged such interest rate.

I have already raised request to reversal of Interest Charges with reference number : [protected], But it is refused by Bank.

Moreover, As a honest consumer I would like to inform that I have already made the payment of entire principal amount.

But even after complaining the matter, In my last credit card statement of 3rd July, They have again charged interest on previous interest amount.

I have mailed them twice to waived off entire wrongly calculated interest amount of Rs. 12, 667.82/-, but unfortunately no positive response.

Dear, Consumer Forum

Kindly help me and escalate the issue with Bank's top officials.

Thanks & Regards
Ambesh Rathore