Indusind — unjustified credit card bill

Hi,

I used to be a indusind credit card holder in the past. During that period i always made full payment to my outstanding bill on time. I have never missed a payment.

After my last transaction sometime in october, 2016, bank delayed the delivery of online statement so i was not able to pay them, as i was expecting the statement but did not receive it.

Then after a month, they sent a statement which had late fees in addition to the amount i spent.

I informed the bank customer service via email and help line that this late fee is unjustified as i did not receive the bill on time.

Even the customer service agent agreed that they had some system issue sending out e-statement on time during the october-november, 2016.

So agent told me to pay up the amount that i actually spent on the card and they will waive off the late fees which was wrongly added to my statement.

So after receiving this assurance, i cleared the amount i actually spent on the card except the wrongfully added late fees.

But bank kept asking me to pay the late fee amount and kept adding interest on top of that late fees which was absolutely illegal and disputed.

They are still harassing me and my family with this fraudulent bill and keep asking me to pay the amount. It has been really challenging time with this bank.

You can check my credit report, i have never defaulted on any payments in my life. But i am not willing to pay this illegal and unlawfully charged amount as it was not my fault.

They have been harassing my family for a long time for no fault of mine.

Kindly help.