Insasta — package not received.

Address:

RN-75; KC Drug Store,, Ramthar North., Aizawl, Mizoram, 796007

I ordered my package of three items on 9th january, 2020; still now, i do not receive my package. When i tracked it, i can track only upto 14th january, 2020, and the package does not even left mumbai; it stays there forever. The company cannot provide me any details about it, and keeps on saying that it will be delivered in three to four working days from the very start, even in 20th january, 2020 i still get the same answer.