Institute Of Banking Personnel Selection [Ibps] — Transaction failure for payment of Rs. 730/- paid to IBPS on[protected] ORDER ID: VMBK[protected] - Payment made through Wallet Mobikwik

Address:

MUMBAI

This is to bring to your kind attention that I had initiated payment of Rs. 730/- to IBPS on 15/12/2020 at 07:34 hrs. While making payment I was given choice of applying super cash and wallet balance for making the payment. After I initiated payment, the payment was successful at the end of Mobikwik, however IBPS could not confirm successful receipt of the amount.

I got a message from the bank that Rs.702.55/- was deducted from my account with TXN ref no.[protected]. However IBPS has confirmed that payment was not successful.

I request you to resolve the issue of transaction failiure and revert back the super cash applied and wallet balance applied for the failed transaction. Also please let me know whether the card payment issue would be resolved at your end and whether I need to take up the issue with Merchant and Bank.

Kindly address the issue at the earliest. I shall be obliged to you.