[Resolved] Birla Sunlife Insurance Company Ltd. — miss sell of policy | |
To Date:08.09.2013, Birla Sunlife Insurance Company Ltd. G Corp Tech Park ,6th Floor ,Kasar Wadavali Ghodbunder Road, Thane -400601 Sub: Miss ell of policy No[protected] Respected Sir, I would like to informed you that myself Mr. Bapi Roy, staying in 619, Shibrampur, K.D. Road, Kolkata: 700 061. My complain is against Birla Sunlife Insurance Ltd. Because I had purchased one policy (Pol.no:[protected] in 2008 and agent’s name is Mr. Akash Deep Chatterjee. This agent was misguide & miss ell me about the features of this policy that time he say that this policy is a Fixed Deposit policy so you need to pay a single premium and after maturity of policy, you will receive a good amount that is why, I purchased the policy of Birla Sunlife Incurance. But, I received a letter after one year where in this was written that I will have to pay premium every year. Thus, I was surprised to read and see all this things and released that I am cheated by the agent of Birla Sunlife Insurance in 2008. Thus, there are some steps which are taken by me to solve the problem and get back my investment. 1st I tried to contact that agent but he had changed his mobile number. So, couldn’t. 2nd I tried to complain verbally and in written to the branch office (Kolkata) of Birla Sunlife Insurance. But, I did not get any positive feedback yet from there. 3rd I complained to customer care of the company and complain no: Ref no[protected] dated 21/04/2009 but do not get any kinds of positive feedback from there. Thus, I had taken lots of steps to solve it after received the letter of Birla Sunlife Insurance. But there is no positive feedback yet from there except harassment. But now, they are replying to say that my policy is lapsed so, your complain is meaningless on policy. Your policy’s is not eligible to get maturity amount. Therefore, I am submitting my complain through this letter. Because, I want to get back my investment amount on justice, because Birla’s agent cheated me. Thus, I am requesting you. Kindly assist me and do the needful things as soon as possible. Thanking you Complainer Mr. Bapi Roy Mob. No: [protected] miss ell of policy.docx miss ell of policy.docx 13K View Download Please provide as much information as possible... Was this information helpful? | |
Complaint marked as Resolved
From: BSLI Customerservice
Date: Thu, 19 Sep 2013 08:43:40 +0000
Subject: Policy number 001691355 Reference number 34640090
To
"[email protected]"
Dear Mr. Roy,
This is in reference to your concern registered with us regarding your
captioned policy.
We would like to inform you that your policy was issued as per the
application and illustration received by us. In case, you wish to opt
for any amendments you can do so under the Free Look option, that is
within 15 days from the date of receipt of the policy document.
We noticed that no concern was raised within the Free Look period post
receipt of the policy document. Hence we are unable to comply with
your request to cancel the policy.
Further your policy has been terminated on June 06, 2009 due to non
receipt of the revival requirements in last two years of lapsation.
Since Cash Surrender Value is nil in this policy, no refund amount
shall be paid to you.
The email id [email protected] is
not registered in our records hence we are unable to provide any
financial information or accept requests due to security reasons. To
register the same we require Policy Service Request Form (PSRF -
attached) duly filled and signed along with the valid photo id proof.
If our response is not as per your expectations, please feel free to
write to our Grievance Officer at
[email protected]. In
case we do not receive a reply within 8 weeks from the date of our
response, your concern will be considered as resolved.
In case you require any information or assistance, our customer
service executive would be glad to help you. Please feel free to get
in touch with us at your convenience on the touch points mentioned
below. | |
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