[Resolved]  ICICI Pru Life Insurance / India Infoline Ltd (Corporate Agent) — FALSE STATEMENT & MISLEADING CUSTOMER

Address:

South 24 Parganas, West Bengal

To Dated 11/02/2013
The BRANCH MANAGER
ICICI PRUDENTIAL LIFE INSURANCE LTD.
85,PRINCE ANWAR SHAH ROAD.
KOLKATA-700033.
Phone no[protected].
Sub : Complaint against your corporate agent M/s India Infoline Insurance Brokers Ltd ,Kolkata for Misguiding customer.
Sir/Madam
This is SAMAR RAY son of Late Sudhir Chandra Ray would like to inform you that the undersigned have been intentionally cheated by the following person Mr Ronit Basu (TAB) & Mr Sandip Roy (SALES MANAGER) of your corporate agent M/s India Infoline Insurance Brokers Ltd, of your Sakespeare Sarani Branch ,Kolkata, office telephone no [protected] & mobile no [protected] & [protected].
On 16th &17th of November’2012 Mr Ronit Basu called me up from telephone no [protected] indicating that he is from ICICI Prudential Life Insurance and informed me that one of my old ICICI Prudential insurance policy application no LL1627032 dated 13/02/2006 is lying with their head office with an initial premium paid Rs 30,000/-,& further has not been paid from 2007 onwards till date.ie.2012.& the growth fund has presently accrued to an amount of Rs 53,719/-.He also told me that this fund could be directly transferred to my bank account within 60 days provided I open up a new ICICI Pruduential Life insurance plan immediately with them.The undersigned clearly informed Mr Ronit Basu that the old ICICI Prudential Insurance policy in the name of Mr Samar Ray has not been delivered to him by the agent in the year 2006 and moreover the agent Mr Saurav Ghosh could not be traced from 2006 after taking the first premium of Rs 30,000/-as he changed his mobile number. As a result the undersigned could not deposit further premiums against this policy resulting in the policy getting lapsed. As the undersigned was out of station during the time Mr Ronit Basu had called up , he requested to meet him in his office immediately on return to Kolkata.
On 20th Nov’2012 after returning to Kolkata the undersigned called Mr Ronit Basu ( [protected]) when he requested me to come to his office at Shakespear Sarani, with my Pan card, passport photo & two cheque .
The undersigned met him in his office & Mr Sandip Roy (Sales Manager) & both of them convinced me by saying that this accrued amount of Rs 53,719/- will be transferred to my HDFC saving bank account within maximum 60 days time (i.e.by 20.01.2013) for which I have to issue a cancelled cheque & a fresh investment of Rs 30,000/- for a new ICICI Pruduntial Insurance policy which will mature after one year with an interest of 12 % per annum and again this will be deposited directly to my HDFC savings account.
The undersigned with a good faith handed over the cancelled cheque no 0143844 of HDFC Bank & also cheque no 0143845 of HDFC Bank for Rs 30,000/- on 20/11/2012.for the new ICICI Pruduntial insurance plan.
The fresh insurance policy no[protected] Guaranteed Savings Insurance plan ) was duly received by me in the end of Nov’2012 & after going through the details of the policy terms I found a total mismatch between what was told to me by Mr Ronit Basu & Mr Sandip Ray that the policy terms will be of one year with a guaranteed return of 12% per annum.
Immediately I had contacted Mr Ronit Basu / Mr Sandip Roy around 10th of Dec’2012 and they confirmed me that within next 10 days time the second illustration of this policy indicating clearly the maturity date of one year with guaranteed return of 12% will be couriered to me along with the duplicate copy of my old ICICI Preduntial policy.
Unfortunately from 10th of Dec’2012 till date I have been continuously following up with Mr Ronit Basu /Mr Sandip Ray of M/s India Infolines Insurance Brokers Ltd without any fruitful results & most of the time they are not picking up the phones.
The undersigned had visited your India Infoline Insurance Brokers Ltd office at least 7/8 times without getting any positive results except verbal assurances from both of them.
Moreover on 29th Jan’2013 I had received a call from your Mumbai office and was told that all my documents have been dispatched from their office by courier at 11-45AM on the same date which will reach their Kolkata Office within next 2/3 days time and was asked to contact your Kolkata Shakespear Sarani in first week of Feb’2013. I had again visited your office on 5/2/2013 but could not find Mr Ronit Basu nor Mr Sandip Ray in office and no body could give me any feedback against my document status.
I finally received a call from Mr Ronit Basu on 7th Feb’13 stating that the auditor will be visiting their office on 8th & 9th Feb’13 along with all documents in which my documents are also there & asked me to collect my documents from his office on Monday 11th Feb’2013.
Today again I visited your office but could find Mr Ronit Basu absent & when I met Mr Sandip Ray he clearly explained that my documents have not reached them.
Under this situation ,I am compelled to raise the following questions-
1)I would like to know why customers are being cheated by ICICI Pruduntial Insurance company / your corporate agents like India Infolines Insurance Brokers Ltd. As my earlier Insurance policy was never deliverd to me by your agent as well as false promises given by your corporate agents and just killing the time with my new policy no 17176750.
2) Is this the standard method being followed by ICICI Prudential Insurance company for roping –in new clients.?
3) Moreover I am sorry to inform you that I want to cancel my existing policy no 17176750 with ICICI Prudential Insurance as there is 100% mismatch/ false promises towards the terms & conditions explained to me by your agent and false promises given to me for the last almost 3 (three months time ) just to cover up the policy cancellation period.
I would be thankful to you if my policy is cancelled immediately & refund me the full value of Rs 30,000/- immediately & also let me know the actions taken by you against your corporate agent M/s India Infolines Brokers Ltd ,Shakespear Sarani.
An immediate actions from your end will be highly appreciated.
Thanking you your,
Yours faithfully,

(SAMAR RAY )
JYOTSHNA APARTMENT.
25A, BADE RAIPUR ROAD. FLAT-9.
JADAVPUR ,KOLKATA-700032.
CELL -[protected]
EMAIL [protected]@yahoo.co.in