[Resolved]  Indian Health Organisation — No Service or facilities in rural area

Address:

Chennai, Tamil Nadu

I have taken a health Insurance policy from IHO (aetna), Initially they said that I can avail the facilities at near by hospital, so i took the plan for 5 members in my family by paying Rs.10,000/-. But so far I couldn't use their service or facilities in the near by hospital. When I called the customer care for the fixing the appointment at Ezhil hospital at Thondiarpet they said that its not in their list, i spoke to the the representative who sold the policy to me, he is telling that its their in their list and he told me that its not possible for this time probably he will try to fix it in the future due to shortage of time. After that I wanted to use the concessional coupon for my mother and called the Customer care, they told me that i can use the service only in 4 hospitals in chennai, and all of them are far away from my residence. I again spoke the representative who sold the policy, he is telling that I can get the service at vignesh hospital at ramapuram which was not told by the cc executive, Like that there are lot of controversy in the hospital list and facilities. Their list is not clear and no proper service. So pls get the hospital list and get it clarified before you take a plan from IHO. In my experience Apollo munich is doing good. Don't get trapped into the IHO executives call.