[Resolved]  Indian Health Organisation — No Service or facilities in rural area

Address:Chennai, Tamil Nadu

I have taken a health Insurance policy from IHO (aetna), Initially they said that I can avail the facilities at near by hospital, so i took the plan for 5 members in my family by paying Rs.10,000/-. But so far I couldn't use their service or facilities in the near by hospital. When I called the customer care for the fixing the appointment at Ezhil hospital at Thondiarpet they said that its not in their list, i spoke to the the representative who sold the policy to me, he is telling that its their in their list and he told me that its not possible for this time probably he will try to fix it in the future due to shortage of time. After that I wanted to use the concessional coupon for my mother and called the Customer care, they told me that i can use the service only in 4 hospitals in chennai, and all of them are far away from my residence. I again spoke the representative who sold the policy, he is telling that I can get the service at vignesh hospital at ramapuram which was not told by the cc executive, Like that there are lot of controversy in the hospital list and facilities. Their list is not clear and no proper service. So pls get the hospital list and get it clarified before you take a plan from IHO. In my experience Apollo munich is doing good. Don't get trapped into the IHO executives call.
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Indian Health Organisation customer support has been notified about the posted complaint.
Complaint comments 


Dear Nivkar,

With reference to your complaint, this is to request you to kindly mark your concerns over mail at [protected]@ihomail.com mentioning your 16 - digit IHO card number and/or registered mobile number. An IHO team would be happy to assist you further. Alternatively, you may share your best time and number to reach you on this platform. We seek your kind cooperation in this regard.

Thanks and Regards

Team - IHO

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    Indian Health Organisation [IHO]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Indian Health Organisation [IHO] Phone
    +91 11 3940 4466 [Delhi/NCR]
    +91 22 3940 4466 [Mumbai]
    +91 80 3940 4466 [Bangalore]
    Indian Health Organisation [IHO] Address
    64 Okhla Industrial Estate, Phase – 3, New Delhi, Delhi, India - 110020
    View all Indian Health Organisation [IHO] contact information