[Resolved]  Brainpulse Technologies Pvt Ltd — Email Service 3 months Prepaid non-performing disaster

Address:

Bangalore, Karnataka

In June 2013, Goodline was sold an email service with 3 months advance taken for Aug-Oct (costing Rs 12, 000+servicetax = Rs 13, 243) paid fully in advance online on 26 July 2013. 2 invoice pdfs no 35474 and 35888 were sent saying unpaid after payment -after calling they said hv got payment. There are many issues due to which the email service is non-performing and very disappointing, and issues have not been fixed. I still have a few weeks left of the package, tell me what I can do as for the last 2 months I do not feel like continuing with the Brainpulse package. In Sept I did send emails as the service was disappointing and I felt cheated. Then started problems-they did solve anything - the email pack was a disaster with 75-90% bounce rate to all types of email ids. Gmail ids IP was getting blocked . In the demo emails to my gmail id were not getting delivered - Manish (sales) said that is only a demo account, on the live account emails will be in the gmail Inbox. Tech support Dilip/Vishal came on phone in August and when could not solve, put different junior tech support each time to explain again and again. Now they say I was given only 4 IPs but on sale was told I will be given 200 IPs to rotate. In the first month August also, Manish, Sales, said those 4 IPs are rotating among 200 Ips -yet I got emails to [protected]@domain... that IPs are getting blocked. MOST USELESS and WASTEFUL service, cheats right from sales. No account manager is provided - each time explain to a new person. They say send email, after sending they do not send a reply. VERY FRUSTRATING. Called 30 times in August, gave up calling in Sept- they are so hardened. Even when spam is low 1/5, emails are bouncing. On sale they said bounce email list will be given, but actually an email id is created [protected]@... and each bounced email has to be opened to see which email id bounced. How can I open each of 4 lakhs bounced emails to get the bounced email id- they said will provide a list - should be in excel or csv to clean the database. I have shown them the bounces in in the bounce email id they were shocked. The control panel now does not show any bounce data - they say there is zero bounce - whereas for each bounced email I am getting emails of the bounce id. Email service was taken for bulk email but now they say take 200 IPs - till date have not informed the cost. If they were giving me 4 IPs and I was to buy more IPs they should have informed me the cost 'before the sale' so I would be better informed what the cost would be or not taken the service. Tech support was not available on holidays and even if present did not pickup the calls. Senior tech support Vishal and DIlip were difficult to reach and their mobile number was not provided. Today they say google has their own policies - then why did they sell me the non-performing service which they knew would be useless - I did not call Brainpulse asking for the email service. Manish (Sharma?), Sales, mobile [protected] called me from Gurgaon and I am in Bangalore. Lying and misinforming starts at the sales stage I have asked for a FULL REFUND. They say things are not going well from their side too, but that is not my problem. They deleted their own generated ticket saying have no info about problems - i have the email with ticket with me. Emails are bouncing and I am getting emails saying which email has bounced - but they are saying emails are not bouncing. Email open rate is 100 in 2-3 lakh. For the issue of gmail ids getting blocked, I was sent an email on 29 Aug 2013 from [protected]@brainpulse.com to [protected]@... with a ticket #OCN[protected] but now tech support says they cannot trace the ticket no. Management may have deleted their own ticket. When I asked for refund, billing calls in 10 seconds asking to renew the plan - such insensible company people. Nobody picks up calls most of the time. They ignore emails and tickets. Company staff seems discouraged too. Taken my money for 3 months up front and calling and emailing to renew only. Not calling to solve any problem. What is the way to get my money from Brainpulse? DO NOT TAKE SERVICE FROM BRAINPULSE.