Honesty Net Solutions — Bad Customer Service

Address:

Mumbai City, Maharashtra

I am Shailesh Sawant.
I am registering this complaint against my Internet service provider company "Honesty Solutions"

I am a customer is this company from last two years. Even after such long membership, I am still not satisfied with the technical services and the Customer care of this company.

I have Day limited & night unlimited plan active for me in which I get Sunday unlimited usage scheme. But on 21st April, 2013, I wasn't getting the connectivity, so I callled on their Customer care numbers through out, but no one picked the call.
Hence I visited their Office on 22nd April, 2013 (took half day fro office for this) where the execute (Mrs./Ms Shilpa) rudely informed me that on sunday their customer care department stays close and for filing complaints, customer has to walk in and register. I tried to convince her and her seniors that I wasn't aware about such rule and also I wasn't available in Bhandup in day time on sunday. On which she told me that I could have sent my OLD Parents to register complaints...This was shocking for me.
First of all they didn't informed me about such rule about their Customer Care Dept.(even my friends not aware about such rule) And on top of her rudeness as she was suggesting me to send my old parents 3-4 km far from home wondering, searching for their office (they are not aware about such facilities yet) and to register compliant.

When I asked her that, what about my loss of the day & Am I gonna have the refund for the loss caused by their technical fault ,she refused to provide me the refund (stating...company is not responsible for the technical issues caused due to their services) or not even an apology from them,

Later on in evening their engineer came and informed me that the customer from whom their company took the electric connection for their supplies had shut the supplies which caused me those technical issues.

I am filing this complaints against that execute (Shilpa) and didn't even understand the cause of the problem was from their own side.

In solution for this compliant I expect her to apologies to me in written and to refund me the losses.

Thanks & Regards

Shailesh Sawant