Intrcity — Bus left without picking up

Website: www.intrcity.com

I am Raksha Ranawat, female, booked Intrcity bus for travel from Bangalore to Chennai on 21.04.2025

- PNR: IC[protected]
- Seats: 2UA
- Service: 181
- Bus: NL-01-B-2551
- *Reporting: 21:15, 21 Apr*
- Bus Departs at 21:40, 21 Apr

At 19:17, I received a message stating bus is running half-an-hour late. Accordingly, I planned my travel to the pickup point. Their pickup timing on live tracking link was 22.33. (Screenshot attached)

At 21:40 I received a call from the bus operator that they have arrived at the pick-up point. I somehow tried reaching the next boarding point Electronic City at 22.05 but the bus left without picking me up. Thereafter tried calling multiple times but received no response.

At 22.19, I am receiving a message that boarding time is 21:40.

This is harassing. I had to wait alone, make multiple calls, manage booking another bus to depart at 23:05.

All screenshots are attached with the proof of reference of timings.

During my first booking with Intrcity on 31.03.2025 also I was picked up 1 hour late i.e., at 12am instead of 11pm while travelling from Chennai to Bangalore.

I definitely demand full refund with compensation for this mental harassment. Highly disappointed.