Ion Exchange India — AMC service not provided

Address:

No74, Second Floor, 30th Cross, 4th Block, Jayanagar, Bangalore 560011

Service for which i made payment - amc
From 10/11/18
To 10/11/20

Client id 39378
Name s moorthy
Receipt no 15427

I paid rs 8500 for the amc.
Since the amc started, only twice persons visited.
Only once the filter was replaced.
The last visit was on 24/6/2019 and during this visit, just inspected and left.
After the last visit, no one visited for servicing, but many calls were made, if the person visited and provided the service and each time we patiently replied that we were waiting for the person to come and believing that, service person one day would definitely make a visit.
Our hard earned money is going into drain and still no one visited or made any calls.
This has caused both monetary loss (Especially during the pandemic, salary cuts and job security is in threat) as well mental agony.
We need money to be returned for one year in which no service is done or the service to be voluntarily extended for one more year, without any further charges, but provided company gives written assurance that service men will surely make a visit.