ION Exchange India Complaints & Reviews

Hi,

I have purchased 2 years AMC from Aquacare for my water purifier.
I have been trying to call their phone number numerous time, but no response.
Their website www.ionexacense.com is not existing now.
They have taken an amount of Rs8500 from me in the name of AMC. I have the voucher and payment receipt.
I need refund of the above amount asap.

I lodged a complaint regarding installation of water purifier in Sarada mutt Bangalore now the work is finished to the satisfaction oclosed da mutt people so treat it as closed
Jambunathano

I am the bror of K S Jambunathan your ex staff I have great expectstion about your company on my recommendation my son K J Ramakrishnan has arranged to provide a water purifier in sarada mutt Bangalore ulsoor this happened ten days back and full amount has been settled till now they have not given complete connection they installed some equipments but for want some spare parts the work is not finished my son had to cut a sorry figure in front of Mathaji so pl arrange to install the same immediately

We have registered for AMC for 2 years. We have been calling the customer care for service. Everytime they say they will send someone but nobody comes. The number doesn't connect most of the times. Pathetic service.

Internet is slow and then internet is slow

I am an unhappy dealer of Ion Exchange India's ZeroB products based in Kolkata.
First of all many of my clients and consumers are so unhappy with the products they purchased and also their services are third class. Moreover, their behaviour towards the dealers and clients are very bad

Secondly, one of my clients ordered some products from me for which I gave the purchase order to ZeroB Co. which they failed to deliver as a result I lost my client and the trust of my client. After they failed to deliver the PO, I asked for the refund and they agreed but they are taking too much time which is getting frustrated. Everytime I call them they give me a date and that date gets passed and they would give me new date and then again same incident happens. 2 months have passed and still no refund I got. Now they are not responding to my mails or my calls.

Please help me sue this company so that many unhappy dealers and consumers doesn't get frustrated and irritated by their unacceptable behaviour.

I hail from Kolkata, my complaint is service related to ... Have come across the most unprofessional people in the industry.. the company claims to be the best in Removing iron & water softener.

The people who turn up always assures for best service but unfortunately they always create issues so that they can get service charges multiple times for the same problem...

#Unprofessional
# pathetic service managers
# cheaters
# money minded

Attaching a recently replaced unit, after so many complains no one is turning up & getting a response your problem will not be entertained...

The most pathetic company of the Industry

People looking to buy Ion Exchange Product must think many times before buying

#Sundeep Daga
#[protected]

I have buy an water softener and sand filter from bhopal of zero b and they told me they will give service whenever I need but now I'm calling they are not answering they have fit the plant wrongly a d I'm in trouble I want my money back

The product supplied to me is defective. There installation & service is very horrible. The product supplied is sub standard.

Service every bad, , , ... ... customer service wast...

Water purifier not working properly, haziness found in water. Odor also not OK. Service pending from long time.
Jytohy Labs Ltd Unit V

I somehow got a call from the ion exacense. They identified themself as autherised agents fro aquguard (Eureka forbes), asking whether i need my aquaguard to be cleaned. When they came for cleaning they said water quality i is not good and filters need to be replaces. They showed me id card on which authorised aquaguard was mentioned. I got the filter changed from them and 2year AMC by paying 8880 RS, after 5 month Dr Aguaguard showing red indicator filter life is over.
I raised a ticket with eureka forbes and they told me AMC is not done by @Eurekaforbes Company.

Here i have been cheated by a company which claimed to be an aquaguard agent

I want my money refund for what I paid for AMC.

Sir I have taken 4 Year AMC after paying Amount of Rs: 16, 000/- (customer number 26146) for my water purifier on 21/07/2020, but my water purifier is not working from March 2021, made calls several times to compliant on their helpline number [protected], they take complaint but nobody turned up for last 4 months they blame covid lockdown and restrictions as excuse from March 2021 to Jul 2021, Finally in second week of Jul 2021 one technician...

Water Purifier is not in working condition from past 1 month. In first attempt when reached out to [protected], raised a complaint and they had sent a technician. He said PCB issue and will be fixed next day. Next day the technician never turned up. Multiple follow up with [protected], only statement provided was the technician will visit today. Till date No technician visited our place to fix the purifier.
Such a pathetic Service!!! Never take AMC for this Agency. They are FAKE!!!
Client Id: 53938

ION Exacense customer toll-free number also not working nowadays. I have tried many times no one picked up. My filter is not working I got tired of getting to reach you, I have bought AMC on 23/11/2019 for 3 years, they supposed to replace the filter every year as per norms after that they have not called me. My customer ID:46533.

The control lever of the water softener is leaking, since February. The engineers come and do the job in a manner that the leakage stops temporarily. I have paid for comprehensive maintenance contract and I feel that the part should be changed. The engineer was supposed to come today, but now he is communicating that he will come tomorrow. From their working I gather that they have only one qualified engineer for Uttar Pradesh, as some persons sent by the company, say that they are unable to solve the problem.

I Have Eureka Forbes water purifier and I have purchased the AMC of (Invoice 22582) for RO water purifier regular maintenance and cleaning to get good quality of water on[protected] but since last 1 month I have been trying to call them on the customer care number & also the ION Executive person who visited has provided his number on the bill but tried calling there is not response atal & finally tried visiting the located address as well...

I bought a new zerob water purifier. They delivered a faulty product and it is giving dirty water from the beginning. When i raised issue with them, they are asking for money to correct it. I told them it is on warrenty period but they only care about money and are not ready to fix their issue.

Please don't use their products otherwise you will regret it for rest of your life.

Company didnt provide any service during covid 19 and now also lots of delays. Also the company want to make money taking advantage of covid without providing any service and is not willing to extend the corresponding period of contract as well. When contacted, the staff abruptly and rudely refused even to consider the request for contract extension.

Service for which i made payment - amc
From 10/11/18
To 10/11/20

Client id 39378
Name s moorthy
Receipt no 15427

I paid rs 8500 for the amc.
Since the amc started, only twice persons visited.
Only once the filter was replaced.
The last visit was on 24/6/2019 and during this visit, just inspected and left.
After the last visit, no one visited for servicing,...