Ion Exchange India — awaiting response on ticket raised for broadband connection

Address:	Mumbai City, Maharashtra, 400078
Website:	customer.i-on.in

Hi,

My name is Biplab Mohanta residing in Bhandup (w) and a registered user from 2012 using I-on broadband services. My ID is registered as "mn_biplab".
Currently the service quality from I-on have dropped tremendously.
Nowadays i am regulary facing connectivity issues and i have to raise ticket request for the same dailing the Customer care number.
Right now my net is not working from last 4 days and i have raised a ticket (i.e. TKT1265232) which is outstanding for 3 days without any resolution.
Area executives are never reachable and whenever i try to call I-on customer care they give me a different TAT.
Hence can someone please let me know when will the issue be resolved.
I have attached the screengrab of the Ticket currently outstanding without any resolution for your reference.
Thanks