Ion Exchange India — Paid Rs: 16000/- for 4year AMC but not coming to service, hence need full refund

Address:

No 34 3rd floor 10th Manin Rd 3rd Block Jayanagar Bangalore 560011

Sir I have taken 4 Year AMC after paying Amount of Rs: 16, 000/- (customer number 26146) for my water purifier on 21/07/2020, but my water purifier is not working from March 2021, made calls several times to compliant on their helpline number [protected], they take complaint but nobody turned up for last 4 months they blame covid lockdown and restrictions as excuse from March 2021 to Jul 2021, Finally in second week of Jul 2021 one technician came he fixed but very same day evening it stopped again we called he came after few days then again same day evening it stopped, then again same episode of calling them to come and do service, but no one comes up. I am fed up of their service, hence I need the full refund of the amount as they are not able to deliver what is promised to the customer.
Later when I want to file compliant against them searched on internet I found many people have faced these issues with the same company, please file a suit if they don’t refund in full.