IRB Infrastructure Complaints & Reviews

Extra toll taken RS 153 at kusgaon toll plaza, allready toll taken at khapur toll plaza by cash

Hello,
Double Toll of Rs. 203 was collected at Khalapur Toll Plaza on 29th Dec [In Cash and Fast Tag] while travelling from Mumbai to Khopoli.
Attached are both receipts. Please refund Rs. 203 to Fast tag account ASAP.

Regards

. I was travelling from panvel to pune. I paid 203 rs at khalapur toll. However i was told to pay cash at talegoan toll again of 203rs. Even double toll fees goes to 122 rs at talegoan. Please refund me my extra money paid on my fastag.

Kindly Credit back excess toll deducted from MH05AX3854 on 24 Dec 2021 as per below details

HDFC Bank FastTag deducted: Rs 203 for Vehicle No: MH05AX3854 at: Khalapur Toll Plaza on:[protected]T14:15:56 Wallet: [protected] Bal: Rs 256
&
HDFC Bank FastTag deducted: Rs 203 for Vehicle No: MH05AX3854 at: Talegaon Toll Plaza on:[protected]T16:01:51 Wallet: [protected] Bal: Rs 53

I am charged twice this evening on mumbai Pune express way
Khalapur 203 through fast tag.
Talegaon 203 paid by cash as my fast tag balance was low . Attached receipt
Both. Pl refund the excess amount

Fasttag all accross India should be unmanned if it has to be sucessfull as at the present it serious waste of public waste of money, time and fuel. Secondly there should be seperate lanes created for emergency vechiles (Police, Ambulance and Fires), vechiles that are exempted from paying Toll like VIP, Invalid carriages if they are not allowed to enter Fastag lanes, similarly the guys manning the Toll Plaza must be educated about the various rules and regulations which are being updated on a regular basis, besides which they must be taught to be polite to the public and sensitised about the differently abled drivers and passagers which generally does not happen. A few eg. Dahisar TollPlaza, Airoli Toll Plaza and recently both the Mumbai and Pune Toll Plazas of Mumbai - Pune Expressways and many other Toll roads. Besides which if the Toll roads are not maintined well users should not be charged Tolls till that time and the Road contracters maintaning these Roads should be fined heftly. Besides which Highway authorties should not force differently abled drivers to make Fastag passes when the have valid RTO documents and special stickers placed on the front windshield and back glass of the specially approved and modified vechiles classed under invalid carriage and if this is not taken care of the concerned authorities and courts should intervene to stop this practice for good if they really care for the differently abled citizens of this great country like India. Infact I am thinking of filing a PIL against Fastag authorties with my recent experience in the Fast tag Toll plaza on 24th December 2021 in the morning between 7.30 and 8.00 Pune side, where the intially forced me to pay the full amount then they agreed half the amount which I still refused to pay as a law abiding citizens well versed the variuos legal rules, regulation, guidelines and loop halls.

I was traveling from mumbai to Pune on 21 St December 2021, though there was a balance I my fast tag they charged rs. 540 in cash and at the second toll they cut another amount of rs 203. So total they charged rs. 743 for toll.

The Dhol person charge me double user as he was abusing and yelling at me because he was unable to scan my FASTag scan code I asked him to scan it again but he was forcefully asked me to do that W is in charge I don’t know why but my FASTag account was having balance but he didn’t deducted the balance from the account of fast tag I request you to refund my five Rs.540 in my genuine account as he didn’t want to deduct the amount and take double charge from me I already raised a complaint on NHAI and Dhol can I called Dhol person also but he abused and said that we can’t help you out you can just contact to your bank but I am not no no don’t know why he said like this and I ask him to refund the amount whatever the genuine one you can take but the axis account excess amount I want little

On 16 th Dec 21 I was traveling from Mumbai to pune in morning. At Khalapur toll plaza, toll of rs 203 got cut via Fasttag. At Talegaon toll plaza, I was charged 203 again. I paid via cash ( receipt attached)
Vehicle No MH 05 BS 1156
please arrange refund of extra amount that got cut

Day before yesterday i was traveled from pune to Mumbai via old Mumbai-Pune highway, at Varsoli toll plaza Rupesh Shivaji More ask me to pay toll by cash because their system was unable to deduct toll amount from my fastag, i have told him that i have sufficient balance in my fastag please take from it only otherwise leave my vehicle, but he was not listen to me and hold my vehicle till his system rectify the error and deduct toll amount from my fastag after 25 minutes between these these time he gave me silli answers like he told me to call my fastag bank to validate issue at around 1:30am. He didn't know about rules about fastag it is not acceptable. Please give some knowledge about rules of fastag and how to speak with persons, he speak with me very rudely . He waste my time due to his system error.

Pradip Borkar.
[protected].

On 6th Dec at Talegaon Toll they told me my Fastag is invalid / blacklisted & forced me to pay double charges for Mumbai journey (INR 540/-) - however my Fastag was active and not blacklisted with enough balance. It worked at Vashi Bridge on same day & it worked at Khalapur toll on my way back on 07th Dec. I need my money back which i paid double (INR 270/-)

You can see in attached receipt of Toll which i paid double (@ 13:51:11) & you can see my Fastag statement which has balance (@13:42Hrs)

The toll fir shedung is Rs. 41 and Kusgain is Rs. 41 and Dehu road is Rs. 41 the total is Rs. 123 . But when we take direct toll from Shedung tobDehu road they take Rs. 135 why so. Are we fools to pay extra at once. This is cheating and fraud been done. It should be less. Than single toll.

Clear traffic at umbhel gam national highway. Near kamrej toll plaza. Problem is big speed breaker. Plz solve this traffic 🙏

Requesting to please close this toll naka if you are not able to manage it properly. Why people should pay tolls after spending their precious time in long queues.

As a local resident near shedung toll Naka, I can confirm here that this is a never-ending story. To cross this toll naka you have to have to spend at least 10 mins. On weekend expect 30 mins - 1 hour.
It's doesn't make any sense to pay tolls for better roads and waste fuel in unmanaged queues.
It's become a daily headache now. Central govt minister Mr. Nitin Gadkari ji please look into this.

Please solve traffic jam all day at umbhel gam near kamrej toll plaza surat. Bigger speed breaker and only two lane. So, kindly solve traffic.

I was going to pune yesterday my fast tag is not working so I paid cash 270 after that u charged me 203 at talegaon toll Naka by fast tag u charged me double toll at time I complent there no one help me I request u refund me 203

Some days ago our near over bridge light off than service team come and repair but all over bridge lights not on NH-64 Ahemdabad-Vadodara At Mogar-388340 LHS side service road all lights off complete 1 side off and not start near 1 week and continue So start that Overbridge lights it's request Team IRB thnkss

While travelling from Pune to Mumbai via expressway, INR270 paid via cash. I did had fastTag but it was of different vehicle and toll official told that it wont be allowed, so paid in cash. When I reached to Khalapur toll plaza, I shown receipt, they opened barrier as well but at the same time, fastTag got charged which was in pocket and pocket was in bag. Still it got charged for INR203. I thought, it was by mistake and so while return travel I again paid INR270 in cash and same happened on Talegaon toll plaza. Amount from fastTag got charged by INR203. Again fastTag was in pocket.

I crossed Khalapur toll and paid 203 via fastag.
When I reached Talegaon I was short on fastag balance so I had to pay through Cash.
In talegaon toll i should have been charged 67 only but they again charged me 203.

Why is the 1033 number not working ! We had to wait at the toll junction for 20 mins and why we must pay toll ?
Please reply .
Regards

Parag Waghode
[protected]