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IRB Infrastructure Complaints & Reviews

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Updated: Sep 22, 2025
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IRB Infrastructure reviews & complaints page 11

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P
Pradeep Borkar
from Anand, Gujarat
Dec 15, 2021
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Address: Varsoli toll plaza

Day before yesterday i was traveled from pune to Mumbai via old Mumbai-Pune highway, at Varsoli toll plaza Rupesh Shivaji More ask me to pay toll by cash because their system was unable to deduct toll amount from my fastag, i have told him that i have sufficient balance in my fastag please take from it only otherwise leave my vehicle, but he was not listen to me and hold my vehicle till his system rectify the error and deduct toll amount from my fastag after 25 minutes between these these time he gave me silli answers like he told me to call my fastag bank to validate issue at around 1:30am. He didn't know about rules about fastag it is not acceptable. Please give some knowledge about rules of fastag and how to speak with persons, he speak with me very rudely . He waste my time due to his system error.

Pradip Borkar.
[protected].
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    K
    Kunal Waikar
    from Pune, Maharashtra
    Dec 14, 2021
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    Address: Mumbai Pune Express way

    On 6th Dec at Talegaon Toll they told me my Fastag is invalid / blacklisted & forced me to pay double charges for Mumbai journey (INR 540/-) - however my Fastag was active and not blacklisted with enough balance. It worked at Vashi Bridge on same day & it worked at Khalapur toll on my way back on 07th Dec. I need my money back which i paid double (INR 270/-)

    You can see in attached receipt of Toll which i paid double (@ 13:51:11) & you can see my Fastag statement which has balance (@13:42Hrs)
    +2 photos
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      Z
      zaid choudhari
      Dec 14, 2021
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      Address: Khadki pune

      The toll fir shedung is Rs. 41 and Kusgain is Rs. 41 and Dehu road is Rs. 41 the total is Rs. 123 . But when we take direct toll from Shedung tobDehu road they take Rs. 135 why so. Are we fools to pay extra at once. This is cheating and fraud been done. It should be less. Than single toll.
      IRB Infrastructure customer support has been notified about the posted complaint.
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        S
        Sin 75
        Dec 12, 2021
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        Address: Umbhel gam national highway

        Clear traffic at umbhel gam national highway. Near kamrej toll plaza. Problem is big speed breaker. Plz solve this traffic 🙏
        +1 photos
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          J
          Jayesh Labade
          Dec 11, 2021
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          Address: Shedung, Mumbai-Pune old highway NH4

          Requesting to please close this toll naka if you are not able to manage it properly. Why people should pay tolls after spending their precious time in long queues.

          As a local resident near shedung toll Naka, I can confirm here that this is a never-ending story. To cross this toll naka you have to have to spend at least 10 mins. On weekend expect 30 mins - 1 hour.
          It's doesn't make any sense to pay tolls for better roads and waste fuel in unmanaged queues.
          It's become a daily headache now. Central govt minister Mr. Nitin Gadkari ji please look into this.
          IRB Infrastructure customer support has been notified about the posted complaint.
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            S
            Sin 75
            Dec 10, 2021
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            Address: Umbhel gam, near kamrej toll plaza, surat state highway

            Please solve traffic jam all day at umbhel gam near kamrej toll plaza surat. Bigger speed breaker and only two lane. So, kindly solve traffic.
            IRB Infrastructure customer support has been notified about the posted complaint.
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              P
              pratap [email protected]
              Dec 9, 2021
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              Address: Navi mumbai

              I was going to pune yesterday my fast tag is not working so I paid cash 270 after that u charged me 203 at talegaon toll Naka by fast tag u charged me double toll at time I complent there no one help me I request u refund me 203
              +2 photos
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                S
                Sunnysinh010
                from Anand, Gujarat
                Dec 6, 2021
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                Address: NH-64,Mogar, District And Subdistrict-Anand, Gujarat-388340

                Some days ago our near over bridge light off than service team come and repair but all over bridge lights not on NH-64 Ahemdabad-Vadodara At Mogar-388340 LHS side service road all lights off complete 1 side off and not start near 1 week and continue So start that Overbridge lights it's request Team IRB thnkss
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                  S
                  Swapnil.Waman
                  from Pune, Maharashtra
                  Dec 5, 2021
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                  Address: Mumbai Pune Express Way

                  While travelling from Pune to Mumbai via expressway, INR270 paid via cash. I did had fastTag but it was of different vehicle and toll official told that it wont be allowed, so paid in cash. When I reached to Khalapur toll plaza, I shown receipt, they opened barrier as well but at the same time, fastTag got charged which was in pocket and pocket was in bag. Still it got charged for INR203. I thought, it was by mistake and so while return travel I again paid INR270 in cash and same happened on Talegaon toll plaza. Amount from fastTag got charged by INR203. Again fastTag was in pocket.
                  +4 photos
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                    T
                    Tfans77
                    from Mumbai, Maharashtra
                    Dec 5, 2021
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                    Resolved

                    Extra money deducted at toll plaza

                    Address: Talegaon

                    I crossed Khalapur toll and paid 203 via fastag.
                    When I reached Talegaon I was short on fastag balance so I had to pay through Cash.
                    In talegaon toll i should have been charged 67 only but they again charged me 203....
                    +2 photos
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                    P
                    Parag Ashok Waghode
                    Dec 5, 2021
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                    Why is the 1033 number not working ! We had to wait at the toll junction for 20 mins and why we must pay toll ?
                    Please reply .
                    Regards

                    Parag Waghode
                    [protected]
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                      K
                      Kiranjoshi1988
                      Dec 4, 2021
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                      II was travelling through mumbai pune expressway.

                      At khalapur toll plaza, I paid 203 for car (single journey) through fasttag. Pfa paytm fasttag screenshot.

                      At Talegaon toll plaza again I had to pay 406 rs. I could not understand for what purpose amount is taken as was exiting from expressway. Pfa toll reciept. Please check this and return 406 rs to me.
                      +2 photos
                      IRB Infrastructure customer support has been notified about the posted complaint.
                      Dec 27, 2021
                      Updated by Kiranjoshi1988                       Dear Team,

                      My complaint has not yet been resolved. Please look into this matter
                      on priority and refund my money as soon as possible.
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                        N
                        nikunj sayani
                        from Surat, Gujarat
                        Nov 30, 2021
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                        As per guideline given, the local vehicles from Surat city can pass through choryasi toll plaza freely.
                        I am residing at Surat and my vehicle is registered under Surat RTO office.
                        but when i have passed through Choryasi toll plaza with my four wheeler no. GJ05JF7701 on dated 21/11/2021 at 23:18:33 pm from wallet [protected] i was charged Rs. 80 and my fast tag was deducted without any prior information. Even i have passed through the last lane for the local vehicle.
                        which is illegal and not acceptable.
                        so, i am requesting you to please do the needful and reverse the deducted amount in my wallet on urgent basis.
                        and take care in future for the same incidents.
                        IRB Infrastructure customer support has been notified about the posted complaint.
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                          G
                          Girish Kakade
                          Nov 29, 2021
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                          Address: Panvel

                          On28.11.21 I paid a toll of Rs203 attalegaon toll plaza of MH 42 K4156 at 22:56:53 hrs, Txn ID FT[protected] and on same date at 23:42:39 again my toll of Rs 67 is deducted. So Pl. refund the additional toll deducted at khalapur toll plaza, Txn ID FT[protected].

                          mobile number-[protected]
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                            M
                            Maddy22a
                            from Pune, Maharashtra
                            Nov 28, 2021
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                            I was wrongly charged at Somatne phata toll today on 28th November at around 145 pm afternoon. I stay at Talegaon Dhabade and had showed him my registration card with address. The digital plate showed exempted but when I reached home 41 rupees got deducted. Plz refund as soon as possible. Attaching screenshot of toll sms.
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                              P
                              Pranita Bharat
                              Nov 28, 2021
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                              This refers to double illegal toll charges imposed of Rs 203 at each toll plaza in my Paytm Fastag wallet, while travelling from Pune to Mumbai on dtd 26.11.2021. An amount of Rs 203 charged at Talegaon toll at 08.21 pm while crossing from Pune and same amount Rs230 charged at 09.10 pm Khalapur toll plaza. Total toll levied for a single journey from Pune to Mumbai amount Rs 460, however toll to be charge for the same should be Rs. 67+203 =270. Screen shot for the above levied toll charges attached for reference.

                              Kindly look into the matter and refund the extra charged amount in my Paytm wallet as details provided in screenshot.
                              +2 photos
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                                P
                                Pranita Bharat
                                Nov 27, 2021
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                                This refers to double toll charges imposed of Rs 203 at each toll plaza in my Paytm Fastag wallet, while travelling from Pune to Mumbai on dtd 26.11.2021. An amount of Rs 203 charged at Talegaon toll at 08.21 pm while crossing from Pune and same amount Rs230 charged at 09.10 pm Khalapur toll plaza. Total toll levied for a single journey from Pune to Mumbai amount Rs 460, however toll to be charge for the same should be Rs. 67+203 =270. Screen shot for the above levied toll charges attached for reference.

                                Kindly look into the matter and refund the extra charged amount in my Paytm wallet as details provided in screenshot.
                                +2 photos
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                                  A
                                  anant nimbalkar
                                  Nov 24, 2021
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                                  I was travelling from Alibag to Pune on 21st Nov 2021. Entered the Khalapur toll where Fast tag amount of 135 Rs got deducted.
                                  My balance showed -18 Rs (Negative balance)
                                  As reached to Talegaon toll, fast tag showed low balance and toll people insisted to pay by cash which they took Rs. 203 by cash. Ideally it should have been only 68 Rs.
                                  So I paid 203+135 = 338 Rs instead of 203Rs.

                                  How can I get the refund of 135rs?

                                  Date : 21st Nov 2021
                                  Fast tag Cust id : 10443850
                                  fasttag upi id: netc.[protected]@barodampay
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                                    S
                                    Shri2905
                                    from Kamothe, Maharashtra
                                    Nov 22, 2021
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                                    I was travelling from Pune to Mumbai one way on 22/11/2021 and was charged on both the toll plazas instead being told on the talegaon toll plaza that to only show the paid receipt on the Khalapur toll plaza.
                                    +2 photos
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                                      R
                                      Rakeshbb
                                      Nov 22, 2021
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                                      I was traveling to pune from Mumbai on express way there was charged toll on both toll plaza at Khalapur and Talegaon also, I traveled only one side Mumbai to pune, my car number is MH12RK8304
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