IRB Infrastructure Complaints & Reviews

Early in the morning at 1.35 AM we had to wait more than 3 minutes at vadodara toll gate of vadodara-ahmedabad expressway due to fastag problem of ahead's car. Staff members were nearby and were busy in chatting but not helping or solving to cut down waiting period of queue. We have to go out of the car to complain about it and to see what is going on and why it takes more time. Even after that I asked them to remove that vehicle aside so rest vehicles who were behind can go but staff were not ready to listen and when we asked for complain book, staff who were busy in chatting nearby came in action and come towards me all together and asked to leave and don't create ruckus. I asked where were you till now and why did you come now when I asked for complain book? They behaved rudely with elder and what is the reason of fastag if we have to wait at toll gate longer than usual. Why Gadkari ko committed that cars will be allowed to pass without toll tax if waited longer than usual time. I need answer and solution to it

On 29th October i was traveling from pune to mumbai at around 8:47 pm i crossed talegaon toll naka i gave them 270rs as they said my fastag was not having enough money and they made me add the money in the account and later an amount of 203 rs was deducted at khalapur toll even after i gave them the exit slip.i want my money of 203 rs back in my account

On 27.10.2021 I was travelling from Mumbai to Pune in my car GJ06HL1052. While crossing Talegoan toll, the fast tag lane told me there is no balance in my Airtel Fast tag account and charged Rs.540, which I paid theo my HDFC debit card, transaction I'd.[protected].
Today on review I find that Rs.203 has been debited from my Airtel Fast tag also. Transaction I'd FT[protected].
I want to understand when he fast tag payment was debited, why your persons were forcing me to pay cash with fine.
Also please arrange to return Rs.540 collected by them to my bank account.

On 17/10/2021 I was traveling from my Car No. Mh12 tk 8415. Make:- Maruti Suzuki wagon r from pune to Lonavala. At Kusgaon toll plaza the guy who is working there took 41 rs from me (In cash) and gave me a receipt with transaction No. [protected]. but later on I received a message from Paytm Bank Ltd. that the same amount which I already paid in cash was also debited from my fast tag account.so I have registered complaint to paytm providing cash receipt then after they notify me that receipt was for another vehicle or vehicle no is different
In short booth employees are cheating with passengers by charging them double toll

While travelling to Pune from Panvel on 20.10.2021, I was charged Rs.270 in cash at Khalapur toll plaza, as they told fastag is not working but, I was charged Rs.203 from fastag as well.
Kindly arrange to refund the Rs.203 to my Fastag vallet.

Transaction No - Cash - [protected] - Date - 20.10.2021 @ 10:44:15
Transaction ID Fastag - 0100001515034580091369 Date - 20.10.2021 @ 10:40:51

We are daily travelers on old mumbai pune highway thru Shedung toll plaza .
Working in Patalganga MIDC . On this toll plaza in all 4 toll gate cash is collecteed in single amount .No separate lane for Fastag holders . Due to cash transaction and dispute between MH46 Number vehicles always argument is going ON . We have to wait for atleast 10 minutes due to which we are reaching late at our work location

On 15th Oct 21, i travelled frm Pune to Mumbai by my vehicle MH12SU8535. At Talegaon toll, the person tried and confirmed that his instrument is not able to read my fasttag and he collected cash of Rs 270 vide transation no [protected] (time 10:17:42). When i checked my fasttag statement, amount of s 203 is deducted at 10:16.
For my single travel, the toll charges are collected in duplicate which is not correct.
Please check and arrange for refund of duplicate toll charges collected for my vehicle MH12SU8535.

On 24.10.2021 at 03.00am khalapur toll naka i had paid 420rs in cash mode for vehicle tata ace to reach pune & again at 05.50am 315rs debited from my fastag at talegaon toll plaza during exit in pune direction...Fastag toll trip no-[protected]... Kindly clear this double toll deduction issue & refund fastag debited 315rs asap...Vehicle no- mh 48 t 3192

Fastag lane blocked even after having green signal, other fastag gate having issue with opening the stopper, unnecessary increasing the waiting time at Vadodara toll gate!! Travel towards the Ahemedabad

My Car registration number is MH 46 BQ 7583.I was travelling Pune to Mumbai on 19 Oct 2021 . On reaching Khalapur toll naka at 1.40 pm, 67=00 we're deducted from my fast tag and I was told that there is no balance in my account and I was charged 203=00 . I have the reciept of it and also a message from my bank account of 67 rs deduction. This is cheating. What should I do?

My driver travelled in my Car MH-03-DA-0074 from Pune to Mumbai on 15-Oct-21 morning on Expressway.
He crossed the Talegaon Toll Naka, run by MPEL, around 10.45am. I got an SMS from PayTm that Rs203 Toll was deducted.
He reached Khalapur Toll Naka around 12.45pm. There he was made to pay Rs.203 due to so-called Fastag (MAKDG183DJ4005964) problem, when the toll was already deducted from same Fastag at Talegaon Toll Naka just 2 hrs back.
Further the toll was deducted at Airoli without any issue from same Fastag.
So it's clear that the issue was with Khalapur Toll Naka Tag Readers and not with my Car's Fastag.
I want my Rs.203-67=136 back immediately.
Your transaction number : [protected] on 15-Oct-21 12:39:14

It was a one day return journey.
They charge me 203 rs twice.
My transaction id 1 is [protected]
My transaction id 2 is[protected]

An amount of Rs. 394 was charged on my fast tag due to "Manual Debit" for travel on 26th September 2021 at Talegoan toll plaza. But an auto debit of Rs 203 was already done for my car Maruti Alto-K10 (Reg. No. MH01CP0113). Kindly explain this "Manual Debit" as I feel this is cheating and a fraud. The fast Tag company Axis Bank has expressed their inability to solve the same.

Dear Service provider.
On date 14OCT 2021 at 21:52 Hrs.vehicle number DD03H1907 is passed from the line of local vehicle line of Bhagwada toll plaza near Vapi (Gujrath)
The vehicle is registered as a local vehicle number then why money shall be deducted from account?
It's my sincere request to team that I want my deducted amount in account.
Kindly do the needful.

Dear support team,

I'm belonging from Anand, Gujarat.

I would like to bring to your notice that an amount of Rs. 250 was collected from me in on the Anand-Ahmedabad expressway.Even though having balance in fastag. (Screenshot of amout receipt attached). After that, at Ringrod Toll Plaza Ahmedabad, first the Fastag code was scanned but the officer said that their device was unable to read the code. Saying this, they asked me to pay Rs. 140 in cash ( receipt attached) at . And same thing happened while returning.

This happened a day back.

Request you to refund the extra Rs. 250 collected from me.

Hi IRB Toll management team,

I would like to bring to your notice that an amount of Rs. 203 was collected twice on my journey from Mumbai to Pune on the expressway.
An amount of Rs. 203 was deducted from my Fastag account on the Khalapur Toll Plaza at 9:49 am 16th Sept (Screenshot attached) and again Rs.203 deducted at Talegaon Toll Plaza at 10:47 am 16th Sept (Screenshot attached). Ideally Rs.203+Rs.67 =Rs.270/- should be charged to my FASTag but was charged Rs.203+Rs.203=Rs.406/-.

Request you to refund the excessive amount of Rs.136/- to my FASTag account.

Regards,
Nishant

I am staying in Dehuroad, earlier before fastag there is no charge for local people. But after fastag implementation, every time they are charging tolls to local people.

While entering staff saying, amount will not deduct but after some getting messages of deduction.

Want to refund of my deducted money.

I am staying in Dehuroad, earlier before fastag there is no charge for local people. But after fastag implementation, every time they are charging tolls to local people.

While entering staff saying, amount will not deduct but after some getting messages of deduction.

Want to refund of my deducted money.

I would like to bring to your notice that an amount of Rs. 203 was collected from me twice on the Mumbai-Pune expressway.
An amount of Rs. 203 was deducted from my Fastag account on the Talegaon Toll Plaza at 18:31 (Screenshot of amout deducted attached). After that, at Khalapur Toll Plaza, first the Fastag code was scanned but the officer said that their device was unable to read the code. Saying this, they asked me to pay Rs. 203 in cash ( receipt attached) at 19:33. And then after a while I got a message that Rs. 67 was deducted at 19:33 from the Fastag account. So from Talegaon to Khalapur Toll Plaza, a total toll of Rs. 473 was collected from me.
Request you to refund the extra Rs. 203 collected from me.

Sujit P. Mahajan

I was on my way to lonavala and at talegao toll plaza the balance on my fastag showed low and couldn’t complete the transaction. The operator asked me to pay cash, but I didn’t have any cash on me, so i told him i will add money to my fastag in a minute. He started abusing me and yelling at me. Asked me to keep my phone as leverage and park my car. Which i did. Then i asked for the phone to add money to the fastag when my car was parked on the side and i was at the toll operator’s office. He started screaming and abusing, questioning my family morality and ethics for having low balance on the tag. I took the phone and added money to it. While i was doing it, he was continuously yelling and saying ‘add karlo mai scan karne hi nahi wala, adha ghanta rukna padega tab tak mai haath bhi nahi lagaunga’ were his words to be precise. Told him to scan and complete the transaction and he kept ignoring me. I tried speaking to the traffic police stationed at the toll to help, they denied saying ‘jao use request karo, thoda please please karo, kar dega. Thoda patience rakho ho jaega’. This banted went on for 30-35 minutes and still he wasn’t ready to do the transaction. I finally called a friend and handed him the phone to speak, he denied and quickly dis the scan and completed the transaction. While doing this also he was abusing me in some local slangs.
I request you to take the strictest possible action and set an example, so that regular tax payers of the country don’t get this sort of a treatment, despite honestly following all the rules and regulations.