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Updated: Feb 11, 2026
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IRB Infrastructure reviews & complaints page 16

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9
9624288017
Aug 13, 2021
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Address: Vapi toll plaza

Vapi toll plaza toilet was not clean and hygienic
IRB Infrastructure customer support has been notified about the posted complaint.
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    Parthpatel5198
    Aug 12, 2021
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    Complaint regarding employee misbehaviour at vadodara express way entry toll both. he thrashed me badly on 12th of August 21 at around 6'o clock in the evening. IRB Employee named mitesh chauhan started using abusive word over issue on long queue waiting and started quarrel and thrashing, slapping, and beating badly to me and my car passenger. As well as he bent down car number plate and was causing damage to car.
    Looking for promt support over this
    IRB Infrastructure customer support has been notified about the posted complaint.
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      Pankaj Deshpande
      Aug 11, 2021
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      When going through Vashi toll plaza today through fastag lane, the attendent stopped the car in front of me and said the scanner is not reading and there was not enough balance in the account. That person paid cash. The attendent said the same to me. I showed him the balance on my phone. He then sheepishly let me go. Within a minute, I also received a message that fastag toll had been deducted also. So if I had paid cash, it wouldbedouble payment. Can the authorities look into this matter? This must be happening fairly regularly
      IRB Infrastructure customer support has been notified about the posted complaint.
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        E
        Ebaad khan
        Aug 10, 2021
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        Address: Khalapur toll naka

        I was traveling back from lonavla to mumbai on 7th Aug at 4:24pm afternoon.Because of insufficient funds on fast tag that time i paid Rs 203 in cash and toll collector told me extra won't be charged but still it got debited as i recharged my fastag the other day automatically. Return the extra money charged.
        IRB Infrastructure customer support has been notified about the posted complaint.
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        Vehicle No MH01DT0155
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          sameer ware
          Aug 10, 2021
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          Address: C Wing, 1104, Hubtown Greenwood,Thane 400606

          Dear Concern,
          I travelled on 9th August 2021 from Mumbai to Pune between 10.00a.m. to 6.00p.m. My Car number is MH04JB2853 - Swift Dzire.
          Due to insufficient funds in my fastag account they have collected Rs. 270 from me at that moment. Whereas, funds are available on my fastag account and I showed it to the Toll collecting person but the behaviour was very rude.
          Again, the toll collected via fast-tag at Pune Entrance was Rs. 203/- .
          The total Toll collected was Rs. 473/- instead of Rs. 270/-

          Can you let me know the reason for the same? and refund the same in my fastag account on an urgent basis.
          IRB Infrastructure customer support has been notified about the posted complaint.
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            Dhananjay wakankar
            Aug 6, 2021
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            On 2/8/2021 at talegaon naka pune mumbai road amount deducted from my fast tag account and person collected tol by cash vehicle number MH23AS4022.rupees 270 from by cash and by fast tag 207.refund my extra amont
            IRB Infrastructure customer support has been notified about the posted complaint.
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              JadedTraveller
              Aug 5, 2021
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              The Tag scanner doesnt work. Resulting in the staff who waste our time dansung in front of the car with their handheld scanners.

              They dont even wear a mask. Are Covid guidelines not applicable to the staff at the tolls?

              They are rude and are like goons. Oft times standing in front of the car and taking their own time as if we are the ones getting paid and they are almost always abusive! Leave aside the condition of the roads and traffic management, it is not even their priority. What is the point in paying? What are we paying for? Pot holes? Getting held up in traffic? Or for the sweet abuses that the goons hurl at us?
              IRB Infrastructure customer support has been notified about the posted complaint.
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                Prashant Singh Sikarwar
                Aug 3, 2021
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                HDFC Bank FastTag deducted: Rs 203 for Vehicle No: MEEHSRSGMKB005084 at: Khalapur Toll Plaza on:[protected]T14:34:20 Wallet: [protected]

                Khalapur toll plaza wrongly deducted money from my wallet when my car is parked in Bhopal Madhya Pradesh

                Raising a dispute
                IRB Infrastructure customer support has been notified about the posted complaint.
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                  Sanket07
                  Aug 2, 2021
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                  While travelling through Vasad toll towarda Anand, I was charged 130 rupees cash as it was non fastag lane. But later I came to know by message that 130 rupees deducted from my fastag account also. So, I need refund in my fastag account.
                  Vehicle no.: GJ23H7599
                  Cash ticket no.: [protected]
                  Fastag wallet no.: [protected]
                  IRB Infrastructure customer support has been notified about the posted complaint.
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                    Madhusudhan Deshmukh
                    Aug 1, 2021
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                    Address: A205 Parth Arcade Co opp Soc. , Near Vithal mandir , Kharegaon Thane West 400605

                    I was go from Thane to Pali on 30th July 2021. I am having Fastag on my Car. But I have insufficient fund ( Rs 149) in my Fastag account So i pay the cash payment on the Toll plaza Rs. 203/-, But also From Fastag account amount deducted Rs 203 ( 30.07.2021 22:00:27 ) & it was goes in (-54) account.

                    So i suppose to you refund my amount Rs 203/- was excess payment in my Fastag account.

                    Also i have query raise to you, If My Fastag Account amount was less then toll amount, then how can you deduct the amount ?
                    IRB Infrastructure customer support has been notified about the posted complaint.
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                      pranvesh singh
                      Aug 1, 2021
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                      Both cash 203 n fasttag charged...kindly refund rs203 on fasttag
                      IRB Infrastructure customer support has been notified about the posted complaint.
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                        Pradyumna Sathe
                        Aug 1, 2021
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                        My Vehicle whose passing is MH12 FY 0237 was wrongly charged for toll at Khed Shivapur toll plaza. While the MH12 passing vehicles are exempted from toll tax at this plaza.
                        Details
                        HDFC Bank Fast Tag
                        Deducted Rs. 100
                        Vehicle No - MH12 FY 0237
                        at Khed SHivapur Toll Plaza
                        on 19/07/2021 at 07:07:48 AM
                        Wallet Number - [protected]
                        I need to get refund of my money
                        IRB Infrastructure customer support has been notified about the posted complaint.
                        Sep 09, 2021
                        Updated by Pradyumna Sathe                         Hello,

                        Looks like no action is taken on this complaint.
                        It is just informed.

                        Thanks & Regards

                        Pradyumna Sathe
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                          Santoshchindage
                          Jul 29, 2021
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                          Resolved

                          Dear Sir/Madam,

                          It was decided that the vehicles (being MH-12 and MH-14 registration nos) will be exempted from toll tax at khed shivapur toll plaza(Pune). than why they are charging every time. also intimate to toll tax person.. they confirm toll tax not charged.. after left toll plaza .. amount has deducted from my account.

                          Please refund the amount to my account and intimate the same strictly khed-shivapur toll plaza immediately.

                          Hope I will receive refund and reply on same and it will resolve the issue permanently.

                          Fastag toll tax receipt attached

                          Regards,
                          Santosh Chindage
                          Vehicle No - MH14HQ1597
                          Vehicle Chassis No. MALA741CLKM371954
                          Jul 30, 2021
                          Complaint marked as Resolved 
                          Not resolved
                          IRB Infrastructure customer support has been notified about the posted complaint.
                          Jul 29, 2021
                          Updated by Santoshchindage                           Not resolved
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                            Swapnil Aranya
                            Jul 23, 2021
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                            MH14 vehicles are exempted from talegaon toll plaza but still they ask for money, very rudely behaviour ऑफ employees on talegaon toll plaza
                            IRB Infrastructure customer support has been notified about the posted complaint.
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                              MMDBharat
                              Jul 21, 2021
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                              I was coming back from Pune to Mumbai on 12th July 2021. I am having Fastag on my Car. But I have to pay double Toll (Rs.406/-) by saying that I have insufficient balance in my Fastag account. Whereas I already have sufficient Balance in my account. I complain to my Fastag providers but they said that there is sufficient balance in my Fastag account. I expect refund of Rs.203/-
                              IRB Infrastructure customer support has been notified about the posted complaint.
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                              I am herewith attaching Toll Receipt.
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                                Mayank Dhuvad
                                Jul 18, 2021
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                                Hi, Today I had visited Mumbai-Pune Expressway between 6:00Pm - 8:00Pm. When i reached Talegaon Toll Plaza we were in queue for Paying Toll amount. When our number we told to the Toll personal is Fast-tag is working or not he clearly said no and told you have to pay cash. According to his saying we paid a cash of Rs.203. Then we left the Toll plaza after some few minutes I got a SMS saying you have been charged Rs.203 for the Talegaon Toll. So I was 2 times Rs.203+Rs.203. May I know the reason for charging double.? Please note you guys need to take action seriously. I am attaching a receipt of cash which I paid. Kindly look into it. My car number MH05EA4493
                                IRB Infrastructure customer support has been notified about the posted complaint.
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                                  Chirag9323
                                  Jul 18, 2021
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                                  Address: 202 Tower 4 Raheja Tipco Heights Rani Sati Marg Malad East Mumbai - 400097

                                  I travelled on 12th July 2021 from Pune to Mumbai between 3.00p.m. to 6.00p.m. My Car number is MH02BR7769 - Maruti Alto. The toll collected via fast-tag at Pune Entrance was Rs. 203/- at 4.01 p.m. in the afternoon. When I passed lonavala again the toll collected was Rs. 203/- in cash. The total Toll collected was Rs. 406/- instead of Rs. 270/-

                                  Can you let me know the reason for the same?
                                  IRB Infrastructure customer support has been notified about the posted complaint.
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                                    Jigo7190
                                    Jul 17, 2021
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                                    Local four wheel vehicles are allowed freely at irb-choryasi toll plaza for surat city vehicles bearing registration GJ05CN7363
                                    Four wheel vehicles registered with surat rto with registration no. Gj05CN7363 are supposed to be allowed to pass freely at irb-choryasi toll plaza, and they are allowing. Now the problem is we are using fastag prepaid toll tax electronic tag. While passing from the above said local toll plaza it deducted toll tax of rupees 80.00 on 17/07/2021 at 1.33pm, which is injustice to the citizen using electronic fastag system. While leads us to additional tax burden, which is not to be paid by local vehicles of surat at above cited plaza.
                                    IRB Infrastructure customer support has been notified about the posted complaint.
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                                      spareinduction
                                      Jul 16, 2021
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                                      Address: Sangamner

                                      My car number MH14FC2573 ...Debbit my fast tag account rs 1173/- for reason debit adjustment...pl give me Reason by and prood for debit ammount..DEDIT ADJUSTMENT ID[protected] AND TOLL CUTTING ID 0100001380459976040069-54003 KHALAPUR TOLL PLAZA..PL GIVE ME MY DEBIT AMMOUNT..
                                      IRB Infrastructure customer support has been notified about the posted complaint.
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                                        Mahajansushil
                                        Jul 16, 2021
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                                        Address: Pune

                                        A detailed note with photos attached,

                                        This was a just missed Case of Fatal Accident, with both the LH side tyres burst at the same time . Delta team had witnessed this on that day .
                                        IRB Infrastructure customer support has been notified about the posted complaint.
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