IRB Infrastructure Complaints & Reviews

Sir,
I travelled to Poona on 30.06.2021 by my vehical no MH 06 BU 4316
Toll for Poona to Mumbai is Rs.270.00. While going to Pune toll of Rs.270.00 was correctly deducted from my fastag account, but on return journey to mumbai toll of Rs.203.00 was deducted from fastag and again toll of Rs.203.00 was collected at Khalapur toll plaza which was paid in cash.(copy of toll is enclosed) .I informed at Khalapur toll plaza that I already paid Rs.203.00 at Talegaon plaza, but there Rs.203.00 were collected form me.That means total toll of Rs.406.00 was paid by me on return journey.
It.means excess toll of Rs.136.00 was collected from me.
Pl.do the needful and refund the excess amt to my fastag account
Regards
Deepak Pendse.

Enclosed.
Fastag statement
Cash receipt for 203.00

We travelled today on 29/06/2021 Pune to Mumbai. We have paid toll at Talegaon toll plaza @ 02.21pm with cash, as we don't have that much balance in my Fast tag wallet. On 03.09pm I received message from Fast tag "INR 203 toll debited from Tag 3XXX2200 for vehicle no. MH43AJ5918 AT Khalapur Toll Plaza on 29/06/21 15:03. Avbl Bal INR-54. IDFC FIRST Bank".

I have attached here my fasting notification and and cash receipt.

IRB had charged me double time for single journey. I request you to refund extra amount which was deduced from my Fast tag wallet.

Vehicle Number - MH15 GA 2047
Paytm Fast Tag ID No - 34161FA820328E400FF0E960
Travel Date - 27/06/2021
Travel From - Pune to Nashik

I was travelling from Pune to Nashik on 27th June 2021 while passing at MOSHI Toll Plaza at 6.48 am TOLL deducted Rs.37/- and while passing at RAJGURUNAGER Toll Plaza at 7.08 am again TOLL deducted Rs.37/-.

For ONE WAY JOURNEY - RAJGURUNAR Toll Plaza is a pass through toll plaza, amount should be zero but they deducted Rs.37/- extra .

I am frequent traveler on this route and every time while coming from pune this IRB TOLL PLAZA - RAJGURNAGAR they always deduct the double amount.

Kindly resolve and reimburse the same.

Please find attached both receipts .

With regards

Nitin Barve (M- [protected])

Vehicle Number - MH15 GA 2047
Paytm Fast Tag ID No - 34161FA820328E400FF0E960
Travel Date - 22/06/2021
Travel From - Pune to Nashik

I was travelling from Pune to Nashik on 22nd June 2021 while passing at MOSHI Toll Plaza at 5.55 am TOLL deducted Rs.37/- and while passing at RAJGURUNAGER Toll Plaza at 6.26 am again TOLL deducted Rs.18.50/-.

For ONE WAY JOURNEY - RAJGURUNAR Toll Plaza is a pass through toll plaza, amount should be zero but they deducted Rs.18.50/- extra .

I am frequent traveler on this route and every time while coming from pune this IRB TOLL PLAZA - RAJGURNAGAR they always deduct the double amount.

Kindly resolve and reimburse the same.

Please find attached both receipts .

With regards

Nitin Barve (M- [protected])

Vehicle Number - MH15 GA 2047
Paytm Fast Tag ID No - 34161FA820328E400FF0E960
Travel Date - 14/06/2021
Travel From - Pune to Nashik

I was travelling from Pune to Nashik on 14th June 2021 while passing at MOSHI Toll Plaza at 2.21 pm TOLL deducted Rs.37/- and while passing at RAJGURUNAGER Toll Plaza at 2.41 pm again TOLL deducted Rs.18.50/-.

For ONE WAY JOURNEY - RAJGURUNAR Toll Plaza is a pass through toll plaza, amount should be zero but they deducted Rs.18.50/- extra .

I am frequent traveler on this route and every time while coming from pune this IRB TOLL PLAZA - RAJGURNAGAR they always deduct the double amount.

Kindly resolve and reimburse the same.

Please find attached both receipts .

With regards

Nitin Barve (M- [protected])

Dear Team..

Today, at your Shedung toll I was asked to pay cash, despite my request for using Fastag toll collection. After paying cash, even my Fastag account was also charged.. resulting in double toll.. I'm attaching proofs for double toll collection done at the same time..

This is highly unprofessional. Your ground staff not aware of process.. and we are charged double..

While passing through the vashi toll naka in cash line I have been collected cash after some time I found that it was collected through fast tag also. Please refund the same. I m attaching both screen shot. My car no MH 43 AT 7822

MH46BQ6067 Maruti Ertiga passed from Khalapur Toll from Panvel to Lonavala at 10.04 a.m. First the attendant told that fastag could not be read. Then he tried with hand scanner. Then he asked to pay by cash Rs.270 to open the gate.
The cash was paid. However, the fastag was charged with Rs.203. The cash must be refunded.

Dear Sir / Madam

When I exited the Mumbai - Pune Expressway at Shedung Toll Plaza on Monday, 21 June 2021 at 1055 Hrs there was a big queue to cross the Toll Plaza. When I reached the Toll Plaza Gate Barrier & inquired why was there so much delay for each car to cross the barrier they informed the Toll Plaza personnel informed me they were facing an internet glitch & hence they were facing a glitch in reading the Fast tag. I informed them then as per the law if the line for crossing the toll plaza gate is long or over 3 minutes waiting by default they are supposed to open the barrier & let the vehicles through. They were quite rude & said this was not the case & one would have to wait.

This is absolutely wrong on their part & it is sheer harassment to us the end user of the toll plaza. What is the use o[censored]sing the Expressway by paying extra money if there is so much delay in just crossing the Toll Naka?

For your information it took more then 15 minutes once I was standing in line to reach the toll plaza barrier & there also for the barrier to open it took almost 3 minutes.

I want to get back my refund for the amount of ₹ 46. How do I go about it. Kindly advise by return e-mail.

Kind Regards,

Malcolm Solina
[protected]

We were travelling from mumbai to pune yesterday night and had paid the khopoli toll in cash for amount 270...and when we reached talegaon again the toll was charged through fastag for Rs 203...Despite of showing the previous paid till ticket... pls return the double charged toll for 203 rs... pls do the needful as early as possible... hope for ur positive actions

At khed shivapur toll plaza, vehicles with MH14 are exempted from toll tax. Still toll was deducted twice for my car MH14HQ0413.
details as below.

Dear Customer, ICICI Bank FASTag linked vehicle no. MH14HQ0413 has been debited with Rs 100.00 on[protected]:21:16 for toll charges with trip number[protected] at Khed-Shivapur Toll Plaza Plaza on[protected]:17:48. Avl. bal. is Rs 425.75. Call [protected] in case of dispute.

At Chakan Toll Plaza the toll amount of Rs.37 was deducted from the Fastag then also the accounted person took the amount Rs.37 in cash.

attached photocopy of receipt, and below message from Bank Fastag account:
Dear Customer, Your FasTag A/c has been debited for Rs. 37 for transaction by Vehicle MH14GS1198 at Toll Rajgurunagar Toll Plaza on[protected]T08:07:00. Balance amount in the A/c is Rs. 11 - HDFC Bank Ltd.

please do the needful actions.
So we request you a refund as soon as possible.

Hi,
I travelled from Mumbai to Pune on 21th June 2021 and due to some glitch i had to pay toll in cash at Talegaon...

Hi,
I travelled from Mumbai to Pune on 19th June 2021 and due to some glitch i had to pay toll in cash at Talegaon Toll Rs 203 while at the same time toll from deducted from my Fastag account at Khalapur toll Rs 203.
Please refund the excess amount deducted.

My payment allrady cutting in khalapur toll plaza by fasttag but in talegaon toll plaza he will be collect cash from me detail as below
Talegaon toll plaza,
lane E05,
collector 26469,
Trans no [protected],
exist plaza talegaon off east,
Barcode no*BRGVC38QFCSR5*B6

While travelling from Mumbai to Gujarat on 24/12/2020 by my Car number MH48BT2001 Charoti Toll Plaza (at 420.300 Km) section Kajali - Manor (Km 381.60 km to 439.00 km on NH48) I have been charged with the cash toll of Rs.130.00 by IRB Surat Dahisar Tollway Ltd by Ticket No[protected] Lanes 22982 for not having FASTAG. Actually I noted that my Fastag was debited by Rs.65.00 on the same location. That time I had FASTAG of HDFC Bank.
I have filed complain with the same toll plaza on[protected] yet I have not received any reply nor I have been refunded the amount. I request you to kindly refund my toll of Rs.130.00 which was charged wrongly by toll plaza.

Hi, I am using Fast tag from last six months and passing my local toll plaza every day, "Dehuroad Toll plaza NH48" Talegaon Old Mumbai Pune highway.

Vehicle No. MH14BR4737

They r charging Rs.41 for each time to me and amount deducted from my Fast tag, I have discussed with my Fast Tag agency and they told me to visit on local toll plaza. So i visited but they r not ready to give me the concession and they r showing GR of Govt. that the facility/concession not available for local vehicle. Please tell us the procedure because i need to pass toll plaza min. 2 times a day and now govt also forcing to use FASTAG,
Please help to close the issue on priority or tell me the procedure to get concesion on local toll plaza.

Sir, I have been travelling from Ahmedabad to Mumbai by road. I pay my toll regularly but conditions of majority of rest room are pathetic, unhygienic and at some places it's worst. If you are happy to collect the toll then please provide best rest rooms for male and female

I entered from kheda to vadodara and exit from vasad to vadodara same for return journey. My complain is that kheda charged its tax and vasad charged its tax why?? Its better to use ahmedabad baroda expressway than this.You are robbing in the name of two different toll taxes.
My car number is GJ01KR6954
Contact number is [protected]

My vehicle no is MH04FF6345. Today I was charged extra money at Khalapur Toll Naka on Mumbai Pune Expressway. I had paid ₹203 at Talegaon Toll Naka through FASTag & was charged ₹203 again at Khalapur Toll Naka instead of ₹67. I paid ₹203 in cash this time. I was unaware of actual charges.
Please refund my ₹[protected] which were taken from me unfairly. I am attaching online receipt of FASTag & physical paper receipt of Khalapur Toll Naka as a proof.
If I don't get my refund I am proceeding with a formal complaint in Raigad Police & Ministry of Road Transport & Highways.
Thank You.