IRB Infrastructure Complaints & Reviews

While Pune to Mumbai return on 07/01/2024 at 14.58 Hrs at Talegaon toll plaza 240/- already deducted.When we reached Khalapur toll at around 15.46 Hrs instead of 80/-, they charged for 240/-, even though 130/- balance available in fastTag, they have collected 480/- charges (double charges ) . Please refund the amount ASAP.uier

I had made a toll payment Rs 240 via credit card for trip from Mahableshwar to mumbai at Kalapur and my fast tag wallet also was debited on 4th jan 00:24:06 so do look into it asap

I was charged complete toll for my journey from Mumbai to Pune on 24th Dec 2023.
The highway was completely blocked with delays over 90mins still we were charged complete toll of Rs 320 for the journey.
Cars without Fast Tag could pass for free. THis is incorrect and the toll must be re-imbursed.

Toll amount of Rs. 240 deducted twice for car number MH12ML0631 on 25th December 2023. Vehicle passing time at Khalapur 14:41 passing time at Talegaon 17:39. Correct toll amount is Rupees 310. Please refund excess amount Rupees 170.

MH21X8475
Regarding recovery of excess amount of toll deducted from FASTAG

Shandong toll plaza NH 48 panvel, on this toll, double amount was deducted from fastage of toll within 24 hours, even with return toll system within 24 hours I had to pay double toll. My car number is MH21X 8475. This is very wrong. The contractor should immediately refund my toll deductions to my FASTAG.
1) Date -08/12/2023 time 08 32 pm-Debited amount 355
2)Date 07/12/2023 time 01 11 pm

I was collected toll twice on pune Mumbai express way as a total of 480rs instead of 320.
My car number is MH03CS9624
I did not take a halt during My journey.
This is some fraud.
Please refund My Excess amount.

Rgds,
Dr. Mangesh Kamle
[protected]
[protected]

Dear Sir/Madam,
I am writing to bring to your attention an issue I faced while travelling to Mumbai on Monday, the 30th of October 2023. At Talegaon toll, we were stopped due to a fast tag issue, which caused a delay of half an hour. I made a payment of Rs. 320 via PhonePe for the toll, but I encountered unpleasant behaviour from the toll booth staff who demanded double payment in cash, despite my wallet's balance being sufficient.

My concern is that the fast tag system did not work at Talegaon toll plaza, whereas it was functional at other toll booths such as Anewadi, Khed Shivapur, and Khalapur. This delay not only caused inconvenience to me but also to the other cars waiting behind.
Additionally, I have been charged Rs. 240 through the fast tag at Khalapur toll plaza, even after presenting the receipt of Rs. 320 paid at Talegaon toll.
I believe that I should not have been charged again. Therefore, I humbly request you to refund the balance amount that was charged to me. For your reference, my Fast tag valet number is 26993499, and I have attached a screenshot of the fast tag statement.

Please do not hesitate to contact me at [protected] or via email at [protected]@gmail.co if you require any further information.
Your prompt attention to this matter would be highly appreciated. Thank you for your time and consideration.

I have travel to Pune from Panvel, by Vehicle No. MH12JC4088 on[protected].
At toll plaza extra amount toll recovered in paytm / cash trans. No. [protected]. Total toll collected Rs. 480.00.

Major Issues - Every time you find some toll sensor is not working and vehicles needing to back off. Leading to long queues. Why quality cannot be ensured.

Why are you accepting cash whereas it was officially stopped two years back. This is a major issue as Tourist vehicles invariably do not have money in Fast Tag

Dear team,

My vehicle number MH01CT2668 has passed from talegaon toll plaza on[protected]:32.

Even after having exemption of toll for Eve of Ganesh utsav festival in konkan having letter from Police station, toll employee without checking issued toll of rupees 240 only.

Employee didn't even checked and directly cut the money. For more information I have sticked my fastTag on car.

I am attaching screenshot of the money deduction below.

I have also tried to call helpline number of toll but some number told they have left the job. Some told wrong number, some people's after earing issue didn't even receiving calls. Last hope of ray is by you.

Thanks and regards
Aditya Narkar

During Ganesh Festival 2023 Maharashtra Govt issues Toll Free passes to Visit Konkan via National Highway. I have also taken pass from Traffic Police station at Sion and fixed it on my Vehicle. But still On[protected] at 11:07:32 hrs.Rs.115 has been deducted from my fast tag account at Khed - Shivapur Toll plaza for my Vehicle Registration No MH02AQ8498 And Fast Tag 🆔[protected]
Toll Transaction 🆔[protected]
Wallet 🆔 [protected]
And on[protected] at 18:56:56 hrs. at Khalpur Toll plaza Rs.240 has been deducted from my fast tag account.
Fast Tag 🆔[protected]
Toll Transaction 🆔 01000B[protected]
Wallet 🆔 [protected]
I therefore request you please look into this matter and refund my money back to my Fast Tag account at the earliest.
Thanks & Regards

We travelled from panvel to mahad on 17/09/23 06:23:19 through khopoli and back on 24/09/23 08:21:00. (Vehicle MH46CE0039). Toll authority deducted toll in both time after showing toll free pass issued by Khandheshwar police station in Maharashtra Government standrad Form. We attached proof for the same. Kindly clarify why deduct the toll.

महोदय,

कृपया उपरोक्‍त विषय के संदर्भ में निवेदन है कि, वलसाड गुजरात से वापी तक नैशनल हाय वे नंबर 48 टोल रोड पर घरेलू जानवर जैसे कि गाय, भैंस एवं उनके बच्‍चे हाय वे पर जमावडा करके बैठे रहते एवं डिवाईडर के बीच में भी बैठे रहते है . ऐसा ही नहीं तो यह बगवाडा, वापी टोल प्‍लाझा के आसपास पर भी इनका जमावडा होता है. इसकी जानकारी मैने बगवाडा टोल प्‍लाझा के कर्मचारीओं की दी है परंतु इसका कोई असर हुआ नहीं है. इससे वो कभी भी रोड के पहली लेने पर आ सकते है. इससे अपघात हो सकता है एवं गाडी चलाने में दिक्‍कते आती है.

कृपया आपके जानकारी एवं आवश्‍यक कार्रवाई के लिए सादर

I have got Ganpati festtiwal pass but in talegaon toll plaza toll was deducted to pls refund my toll
My vecical no.MH43N30O4

On Mumbai Pune express way I have travelled on Sunday 3 September 2023 via my private car no. MH03BH3475.
On Talegaon toll plaza I have paid rupees 350 by cash due to fastag issue. Again on Khalapur toll plaza toll of rupees 240 deducted from my fastag account. Please refund rupees 240.
Thank you
Regards Ganesh Gore

On Bombay Pune express way I have travelled on Saturday 02/ 09/2023 via my private car No.MH 14 JE 8585 .I have filled toll of Rs 320 /- on talegaon toll plaza by cash due to problem in fastag.On Khalapur plaza again the toll of Rs 240/- is deducted via fastag. please refund 240/- to my account.
Regards
Arun Gulave
[protected]

Today 19/8/23I was traveling to Panvel from pune from my Tata Nexon MH14KS4750 my fast tag has charging issue my Toll amount deducted at Talegaon toll plaza from my ICICI fast tag was Rs 240 and(attached proof for deduction)but at Khalapur Toll plaza at 12:35:10Hrs my fasttag was not scanned due to less balance and I was in normal lane for cars still they asked me to pay 240 Rs Cash (proof is enclosed herewith) so look in the matter and pay me my balance amount after taking actual toll my Google pay no is [protected] please deposit balance amount as early as possible

My vehicle MH04FU9009 IS BEEN PARKED IN MY COMPLEX ONLY SINCE YESTERDAY NIGHT, BUT I WAS CHARGED TOLL OF Rs 65 for some Charoti Toll today at 09.37.14 am.

On 29th July 2023 10:27:33 am I arived at Talegaon toll plaza, Mumbai pune express highway, with my vehilcle MH46CH8884, I've shown toll free pass to pundharpur, even after showing the pass, my amount of Rs 240 deducted from fast tag. Request you to look in and revert my amount.

Fast tag Message details as below, also attaching the toll free pass.

Toll Paid Rs. 240
At: Talegaon Toll Plaza
On:[protected]:27:23
Vehicle No: MAT637042PKB24142
Via HDFC Bank NETC FASTag
Bal: Rs 0
Reload via MyCards: Hdfcbk.io/k/X1KOdGX0M6B
#FirsTAGyourseatbelt

My tag us also blacklisted, remove it from blacklist.

Rs. 240 has been deducted on your IDBI Bank FASTag ending 5485 against VRN MH03EB7791 on[protected]:07:32 at Khalapur Toll Plaza 540003. Available balance is Rs. 899.5 if you made the payment through cash and even your wallet has been debited then click on http://nc3.in/m2kUpm6 to raise dispute. Always wear seat belt in front and rear seats while travelling.
- IDBI Bank

I exited at Khandala for.going to Lonavla station.
Toll should be Rs 160, instead they deducted Rs 240.

Pls refund my excess amount of Rs. 80.

Nilesh Rambhia
[protected]
[protected]@gmail.com