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Updated: Sep 22, 2025
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A
Atul Mhamunkar
from PANVEL, Maharashtra
Sep 26, 2023
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We travelled from panvel to mahad on 17/09/23 06:23:19 through khopoli and back on 24/09/23 08:21:00. (Vehicle MH46CE0039). Toll authority deducted toll in both time after showing toll free pass issued by Khandheshwar police station in Maharashtra Government standrad Form. We attached proof for the same. Kindly clarify why deduct the toll.
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    R
    rakeshreshim
    Sep 26, 2023
    Sep 27, 2023
    This thread was updated on Sep 27, 2023
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    Deducting toll even after showing free toll pass for ganpati.

    Hi,
    Tol charges were wrongly deducted even after showing free toll ganpati pass. Pls refund my money back..
    Attached is my ganpati toll free pass
    Below message for your information

    INR 240 toll paid from IDFC FIRST Bank Tag 3XXX6900 for vehicle no. MA3BNC62SPA581295 at Khalapur Toll Plaza on 25/09/23 17:35. Avbl. Bal.: INR284.5.

    Pls refund my amount as soon as possible....
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    D
    dnlanjewar
    from Valsad, Gujarat
    Sep 25, 2023
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    Address: Valsad

    महोदय,

    कृपया उपरोक्‍त विषय के संदर्भ में निवेदन है कि, वलसाड गुजरात से वापी तक नैशनल हाय वे नंबर 48 टोल रोड पर घरेलू जानवर जैसे कि गाय, भैंस एवं उनके बच्‍चे हाय वे पर जमावडा करके बैठे रहते एवं डिवाईडर के बीच में भी बैठे रहते है . ऐसा ही नहीं तो यह बगवाडा, वापी टोल प्‍लाझा के आसपास पर भी इनका जमावडा होता है. इसकी जानकारी मैने बगवाडा टोल प्‍लाझा के कर्मचारीओं की दी है परंतु इसका कोई असर हुआ नहीं है. इससे वो कभी भी रोड के पहली लेने पर आ सकते है. इससे अपघात हो सकता है एवं गाडी चलाने में दिक्‍कते आती है.

    कृपया आपके जानकारी एवं आवश्‍यक कार्रवाई के लिए सादर
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      P
      Pravin g pisal
      Sep 17, 2023
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      Address: Talegaon

      I have got Ganpati festtiwal pass but in talegaon toll plaza toll was deducted to pls refund my toll
      My vecical no.MH43N30O4
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        G
        Gateja
        from Mumbai, Maharashtra
        Sep 5, 2023
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        Address: Mumbai

        On Mumbai Pune express way I have travelled on Sunday 3 September 2023 via my private car no. MH03BH3475.
        On Talegaon toll plaza I have paid rupees 350 by cash due to fastag issue. Again on Khalapur toll plaza toll of rupees 240 deducted from my fastag account. Please refund rupees 240.
        Thank you
        Regards Ganesh Gore
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          A
          Arungulave
          Sep 3, 2023
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          Address: Vidyadham Hsg.So.Alephata

          On Bombay Pune express way I have travelled on Saturday 02/ 09/2023 via my private car No.MH 14 JE 8585 .I have filled toll of Rs 320 /- on talegaon toll plaza by cash due to problem in fastag.On Khalapur plaza again the toll of Rs 240/- is deducted via fastag. please refund 240/- to my account.
          Regards
          Arun Gulave
          [protected]
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            A
            Abhijit Patankar
            Aug 19, 2023
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            Today 19/8/23I was traveling to Panvel from pune from my Tata Nexon MH14KS4750 my fast tag has charging issue my Toll amount deducted at Talegaon toll plaza from my ICICI fast tag was Rs 240 and(attached proof for deduction)but at Khalapur Toll plaza at 12:35:10Hrs my fasttag was not scanned due to less balance and I was in normal lane for cars still they asked me to pay 240 Rs Cash (proof is enclosed herewith) so look in the matter and pay me my balance amount after taking actual toll my Google pay no is [protected] please deposit balance amount as early as possible
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              A
              anupmhNriatre
              Jul 15, 2023
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              My vehicle MH04FU9009 IS BEEN PARKED IN MY COMPLEX ONLY SINCE YESTERDAY NIGHT, BUT I WAS CHARGED TOLL OF Rs 65 for some Charoti Toll today at 09.37.14 am.
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                A
                Amol Vijay Thakur
                Jul 1, 2023
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                Address: [email protected]

                On 29th July 2023 10:27:33 am I arived at Talegaon toll plaza, Mumbai pune express highway, with my vehilcle MH46CH8884, I've shown toll free pass to pundharpur, even after showing the pass, my amount of Rs 240 deducted from fast tag. Request you to look in and revert my amount.

                Fast tag Message details as below, also attaching the toll free pass.

                Toll Paid Rs. 240
                At: Talegaon Toll Plaza
                On:[protected]:27:23
                Vehicle No: MAT637042PKB24142
                Via HDFC Bank NETC FASTag
                Bal: Rs 0
                Reload via MyCards: Hdfcbk.io/k/X1KOdGX0M6B
                #FirsTAGyourseatbelt

                My tag us also blacklisted, remove it from blacklist.
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                  N
                  Nilesh Rambhia
                  Jun 29, 2023
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                  Rs. 240 has been deducted on your IDBI Bank FASTag ending 5485 against VRN MH03EB7791 on[protected]:07:32 at Khalapur Toll Plaza 540003. Available balance is Rs. 899.5 if you made the payment through cash and even your wallet has been debited then click on http://nc3.in/m2kUpm6 to raise dispute. Always wear seat belt in front and rear seats while travelling.
                  - IDBI Bank

                  I exited at Khandala for.going to Lonavla station.
                  Toll should be Rs 160, instead they deducted Rs 240.

                  Pls refund my excess amount of Rs. 80.

                  Nilesh Rambhia
                  [protected]
                  [protected]@gmail.com
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                    U
                    Umang l
                    from Mumbai, Maharashtra
                    Jun 18, 2023
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                    Dear sir, madam

                    This is to inform and file a grievance for the excess toll charges deducted by IRB on the YC Mumbai pune expressway on 9th June 2023.

                    Case detail: I was driving from my car MH03DA5774 from Mumbai to Pune in the evening. I was charged rs 240.0 at the Khalapur Toll via my fast tag. (Attached transaction)

                    At Talegaon toll, I was to pay Rs80.0 at the fast tag lane 4, the fast tag showed negative balance. Hence, as per rule I should have been charged rs 80 or 160 (double if there is a penalty), however, the toll person asked for Rs 480.0 which I had to pay via my credit card. (Attached credit card transaction).

                    In total I paid 720 Rs.
                    I understand these charges are excess and I request for clarification and refund.

                    Regards
                    Umang Arora
                    [protected]
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                      U
                      Umang l
                      from Mumbai, Maharashtra
                      Jun 18, 2023
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                      This is to inform and file a grievance for the excess toll charges deducted by IRB on the YC Mumbai pune expressway on 9th June 2023

                      Case detail: I was driving from my car MH03DA5774 from Mumbai to Pune in the evening. I was charged rs 240.0 at the Khalapur Toll via my fast tag.

                      At Talegaon toll, I was to pay Rs80.0 at the fast tag lane 4, the fast tag showed negative balance. Hence, as per rule I should have been charged rs 80 or 160 (double if there is a penalty), however, the toll person asked for Rs 480.0 which I had to pay via my credit card. In total I have paid 240+480=720 Rs.

                      I understand these charges are excess and I request for clarification and refund.

                      Car no mh03da5774. Umang Arora
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                        C
                        Cvsaraf
                        Jun 17, 2023
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                        My vehicle No. is MH-05-EA-0431, I have never travelled to Gujarat. However when I checked my fasttag account with Karu Vysya Bank two days ago, came to know that on 9.06.2023 Rs. 80 have been deducted with transaction id.[protected]-0020040100906230320511, against vehicle no.MH05EA431, customer ID. 32974, tag id 34161FA8203286F8082DEE40, on 9.06.2023 at 3:23:41 am transaction time.

                        Please let me know how this is possible. Also the toll charges are Rs. 75 but deducted amount is Rs.80.
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                          A
                          amolnpande
                          from Pune, Maharashtra
                          Jun 12, 2023
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                          Dear Sir/Madam,

                          I have had my Fast tag registered against vehicle MH 12 DY 7063 for more than one year. While traveling from Mumbai to Pune Yesterday at the Khalapur toll plaza, there was an error message received as "Fast tag closed " and I was asked to pay double fare in cash( Rs. 320+Rs. 320).

                          On contacting the Bank it was confirmed stated that the Fast tag is active with balance Rs 700.

                          I hereby request you to refund the additional charge of Rs. 320 at the toll plaza as the vehicle was not allowed to pass without paying the same in crowd.
                          Enclosed attachment- Payment Receipt
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                            A
                            amolnpande
                            from Pune, Maharashtra
                            Jun 12, 2023
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                            Dear Sir/Madam,

                            I have had my Fast tag registered against vehicle MH 12 DY 7063 for more than two years. While traveling from Mumbai to Pune Yesterday at the Khalapur toll plaza, there was an error message received as "Fast tag closed " and I was asked to pay double fare in cash( Rs 320 + Rs 320).

                            On contacting the Bank it was confirmed stated that the Fast tag account is active with Funds in it ( Rs 700).

                            I hereby request you to refund the additional charge of Rs. 320 at the toll plaza as the vehicle was not allowed to pass without paying the same in crowd.
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                              R
                              Ramesh 412
                              from Pune, Maharashtra
                              Jun 11, 2023
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                              Address: Mumbai pune express way Khalapur toll plaza

                              Incident took place on dated 19 Feb 2023 at 8.37 am while going towards mumbai
                              We have registered complaint in toll plaza register but still not received feedback
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                                S
                                [email protected]
                                from Panvel, Maharashtra
                                May 27, 2023
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                                I travelled from Panvel to Pune on 17/05/2023 via Express way.
                                At Khalapur Toll Plaza 240 Rs were deducted from Fastag Paytm a/c and at Talegaon Toll Plaza 80 Rs were deducted.
                                Is it correct ?
                                What is the total Toll charges for Mumbai Pune Express Way ?
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                                  K
                                  kuldeeppaw
                                  May 20, 2023
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                                  I was travelling from Gulbarga to Mumbai on 20/05/2023. My fastag was damaged so there was no physical fastag available. At every toll plaza till pune mumbai expressway i used to tell my vehicle number and my balance from wallet used to get deducted. When i said the same to the IRB Toll Pune Mumbai Expressway Plaza, they said that this wont happen at their toll plaza and i have to pay by cash. I was charged double amount of the toll amount. When in every toll plaza on my way i was charged using my vehicle number, why is it not allowed on expressway. Same fastag, same readers, same system but still not possible. This is actually looting people.
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                                    I
                                    [email protected]
                                    May 14, 2023
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                                    Address: D-31 MIDC ahmednagar

                                    While return journey from Mumbai to pune at expressway toll they collect cash toll 320rs and it got debited rs 240rs from my fast tag also. We need refund of 320rs
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                                      B
                                      Baji777
                                      from Talegaon Dabhade, Maharashtra
                                      May 7, 2023
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                                      I was charged on 7th May 2023 without having FASTag on car and vehicle being local
                                      I mentioned this to booth guy that it was local vehicle and later I get message being charged
                                      23BH5399C
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