IRB Infrastructure Complaints & Reviews

I travelled from Mumbai to Pune on 26th Jan’21 and at the entry toll plaza (Khalapur Toll Plaza) I paid Rs. 203/- from my Fasttag.
Again at exit toll in Talegaon Toll Plaza, toll staff demanded Rs.203/- due to low balance in my Fasttag, instead of 203/- they should demand only difference amount and not full amount. So finally I have paid 203/- again at Talegaon Toll Plaza. Please check this case and refund my excess paid amount.

I already send mail to operations team but did not received any response.

Regards,
Abhay

Dear Sir

Everytime I cross Vasad Toll Plaza my fastag account has been debited by 125 Rs. But actually because it is GJ-23 Passing car it should cut half of the amount.

This problem is with everyone. Kindly solve it from your system. So it will resolve for everyone.

Dear Concerned,
I am staying at Karjat (on my driving licence and RC book address of Karjat is mentioned).While going to Panvel, toll for Karjat vehicle at Shedung is Rs.10,
I have fastag on my vehicle, while crossing the toll booth Rs.42 + 21 return journey get deducted.( the toll collecting person is not able to control this deduction).This has happened on 21st and 26th Jan 2021.Instead of Rs 20, I have paid Rs 63.
My vehicle number is MH46-BK 0364.
The officers on duty were unable to resolve this condition.
Please do the needful and take corrective action for vehicles from Karjat.
Thanks and regards,
Manohar Surve

My toll tax is illegally collected at KHED SHIVAPUR toll pala. It is exmpted for Pune passing vehicles. Please look in to the matter.
Paid Rs. 95.0 FASTag toll fare for vehicle reg. no MH12SU2789 at Khed-Shivapur Toll Plaza on Jan 26, 2021 13:59:30. Toll txn Id: [protected]. Updated Paytm Bal: Paytm Wallet- Rs 120
Regards
Dr. Jaysing Babar
[protected]

Dear sir,
I am logistics providers. I ply tankers regularly on Mumbai pune expressway.
My cv vehicle no MH04HD5748 (travel date 14.1.20) and MH04GF3421 (travel date 12.1.20) The amount balance in my fast tag was not sufficient. Hence my driver paid in cash.The amount was debited in the fastag also. Hence we paid twice the toll tax.
We raised the complaint with Bank of baroda (fastag) they are asking for original receipts for the cash paid.
Our driver on asking at khalapur toll tax.the operator refused to provide the cash receipts and also misbehaved with the driver.
My contact details is [protected] and email I'd is [protected]@yahoo.co.in

Today 25/01/2021, while returning from Talegaon to Mumbai. at exit toll post(Khalapur), attendant said unable to process transaction on FASTag, so we paid cash. after sometime received the message same amount is deducted from FASTag too.

I paid cash Rs 270 at Khalapur toll plaza on 23.01.2021. Again Rs 203 deducted from my Fastag account at Talegaon toll vehicle no.MH06AZ8826 vide Toll txn Id:[protected] at 09:49:03 hrs at Talegaon toll plaza. Kindly refund my Rs 203.

I paid cash Rs 270 at Khalapur toll plaza on 23.01.2021. Again Rs 203 deducted from my Fastag vehicle no. GJ01RX0454 vide Toll txn Id: 0100001282053652203589 at 20:36:18 hrs at Talegaon toll plaza. Kindly refund my Rs 203 to Fastag id 50489789. Fastag upi id netc.[protected]@paytm

When I asked about the double toll, the staff spoke in a chucky way

I pey Rs 270 toll by cash for a full Mumbai-Pune journey, after that Rs 203 was deducted from Fastag. This happened twice on 20/01/2021 and 23/01/2021.
Before this, after taking a toll of Rs. 203 at one place, At the check post, Rs 203 was charged instead of Rs 68 By giving such false information no balance in your fastag .
Hopefully thousands of people are being deceived We are creating misconceptions among the people about our concept of fastag. I am thinking that I do not want to use fastag.

Had traveled from shedung nh48 toll plaza on 20/01/2021 at 08:55:55 am i had paid rs 61.50 in cash my tr no is [protected] my reg no .Is 1421 and user is 26163 also rs 41 and rs 46 in return amount has got deducted from my fast tag account

so please refund amount of rs 41 and rs 46 which is paid through fast tag

Cars with no fast tag are being allowed in lanes dedicated to fastag on both toll plazas on Mumbai Pune express way. This causes delay for cars with fastag. This is not at all beneficial for person who bought fastag, in fact it completely ends the only benefit of fastag user.

19/1/2021

On my travel from pune to Mumbai, we were charged twice for the same expressway route.

Pune to Mumbai - toll 1 charged 203/-
And then again at toll 2 charged 270/-

When I was supposed to be charged only 270/- at toll 1.

I would like to have the refund of the 203/- charged at toll 1

Attached all the toll booth receipts and even vashi toll to prove that the facts

Car no
Mh 12 1414
Contact Amruta Ghule
[protected]

While coming back from Mumbai to Pune I was charged INR 203 twice, once at Khalapur Toll Naka and again at Take-home toll Naka. Please help with the reimbursement.

On 17.01.2021 at about 6.15 pm while coming from pune to mumbai at Talegaon toll naka due to heavy traffic I was diverted to opposite side cash lane. I have paid cash of Rs 270 at Talegaon toll naka. While passing through khalapur toll naka again Rs 203 deducted from my fastag. Pl refund Rs. 203 on my HDFC account. Vehicle No. MH46W7361.

On 17 January 2021 I was traveling from Pune to Mumbai by my vehicle No. MH12GZ6504, on Talegoan toll plaza Rs . 203 deducted through Fasttag. And again Rs 203 deducted at Khalapur toll plaza instead of Rs.67/-. It happened because they opened extra lane which is for Mumbai to Pune travelers without changing the computer program. I request to refund the excess amount i.e Rs 136/- to my fast tag account.

At first TALEGAON Toll Plaza the money collector person informed us that the fastag cannot be scanned due to network issues and because of that we will have to pay the fare using cash.
So we paid the fare of Rupees 270 in cash at talegaon toll plaza which also included the fare of next toll plaza at Khalapur.
When we arrived at KHALAPUR toll plaza WE SHOWED THE RECEIPT OF FARE PAID AT PREVIOUS TOLL PLAZA OF TALEGAON AND YET THE COLLECTOR DEDUCTED THE AMOUNT Of Rupees 203 from FASTAG without giving any intimation and didnt even informed about the deduction of EXTRA Fare and when we asked that why fastag isnt working he replied that its because of sunday being holiday there are technical glitches and fare is to be paid in cash and hence many people are paying cash at earlier toll plaza and showing receipts here.
I did not receive the message of money deduction immediately and hence could not confront about the same with toll plaza authorities. AFTER READING SIMILAR COMPLAINTS ONLINE IT APPEARS TO BE A PLANNED SCAM TO FRAUD CONSUMERS

Dear Sir,

I have travelled from Pune to Mumbai today (Date 10 Jan 2021) on pune-mumbai expressway. On Talegaon toll plaza at time 11.08 AM, I have paid the toll Rs 270/- by cash due to insufficient balance in my HDFC fastag account (Balance was 200 Rs). However, the amount of Rs 203/- was also debited from my HDFC fastag account at Khalapur toll plaza exit inspite of showing the cash toll receipt to the counter. Attached herewith the both toll receipts for reference.

Kindly look into the matter and repay me the RS 203/- to my Fastag account.
Regards
Ganesh Jadhav
[protected]

MY FOUR WHEELER VEHILCE NO IS GJ05RC8770 REGISTERED IN SURAT DESPITE THIS TOLL HAS BEEN CHARGED RS. 75 (Rs.75 at IRB Choryasi of GJ05RC8770 on 08/01/21 19:12:05. ID: FT[protected] ) You Paid Rs.20.00 at IRB Choryasi of GJ05RC8770
on 26/12/20 ID: FT[protected] IT APPEARS THAT THE SURAT VEHICLES REGISTERED WITH GJ05 ARE EXEMPT FROM TOLL TAX HERE. SO, KINDLY REFUND THE SAME AND OBLIGE.
I have register for local then also this happen
You Paid Rs.75 at IRB Choryasi of GJ05RC8770 on 23/12/20 17:26:28. Avl Bal Rs.826.22 Txn ID: FT[protected]
You Paid Rs.75 at IRB Choryasi of GJ05RC8770 on 24/12/20 19:14:22. Avl Bal Rs.741.22 Txn ID: FT[protected]
You Paid Rs.75 at IRB Choryasi of GJ05RC8770 on 04/01/21 10:14:04. Avl Bal Rs.666.22 Txn ID: FT[protected]
You Paid Rs.75 at IRB Choryasi of GJ05RC8770 on 07/01/21 09:50:01. Avl Bal Rs.591.22 Txn ID: FT[protected]
You Paid Rs.75 at IRB Choryasi of GJ05RC8770 on 08/01/21 19:12:05. Avl Bal Rs.516.22 Txn ID: FT[protected]
So pl refund all 75 amount

Hello Sir

I was charged in cash on the Mumbai Pune Express Toll plaza as they said my PAytm balance was insufficient.

I showed them that my balance was adequte still they couldnt see it in your system,

Hence i had to pay cash but 1 hour later i got a message that 203 Rs has also been deducted from my wallet. So i was charged twice. And this has already happened twice with me. Henceforth i will not use the paytm fast tag and only pay cash or not pay at all
Paytm number [protected]