IRB Infrastructure Complaints & Reviews

I was travelling to lonavala from pune on my hyundai venue (MH 12SL 3319) and was charged 203 each time. The round cost is usually less and I should be reimbursed for the same

I have passed from khalapur toll about 11:30 am in car no.PB 31 N 3607 today by paying cash with trans. No. [protected] and collector KHR11.
And after that I recieved message that payment from fastag also have been deducted. Here are messages I recieved
Paid Rs. 203.0 FASTag toll fare for vehicle reg. no PB31N3607 at Khalapur Toll Plaza on Dec 26, 2020 11:40:08. Toll txn Id: 0100001257539975476466.

Paid Rs. 67.0 FASTag toll fare for vehicle reg. no PB31N3607 at Talegaon Toll Plaza on Dec 26, 2020 12:31:36. Toll txn Id: 0100001257570841639726.

Chassis No:-MEERBC004LB067809
On 23rd Dec 2020 at 04:07PM my Fas Tag account debited toll amount but message regarding this transaction i received late and also at toll plaza they charge me the same toll on 04:16PM ao ultimately i was pay double toll. and after the day i ask regarding this query to toll plaza employee but they told me to contact to bank. but bank don't take responsibility about this.
Kindly check needful and refund me the extra payment.
Herewith i enclosed message from bank regarding amount debited from fastag and receipt of cash payment which are paid on toll plaza

Message from Bank:-
INR 203 toll debited from Tag 3XXXC380 for vehicle no. MEERBC004LB067809 AT Talegaon Toll Plaza on 23/12/20 16:07. Avbl Bal INR 334

Double payment collected by cash and fastag

Date : 25 dec 2020
Had to pay extra Rs203 cash in Khalapur toll plaza as well as Rs203 from paytm fast tag at Talegaon toll plaza.
Please refund the extra amount paid to my fast tag.
Vehicle number : MH14GS9584

Hello,
I would like to inform you to please check with shedung off toll at mumbai pune express way.

I daily commute on this road and face a lot of problems here.
1. Behaviour of toll collecting agents.
2. Have to spend 15 to 20 mins minimum to cross toll even due to sufficient fastag.
3. There are no seperate lane for fastag.
4. Fastag machines half the time dont work.
5. What if someone is dependent on fastag, and is not carring money. How is he suppose to pass the toll.
6. Local people dont pah toll and stop the lane fighting to avoid paying tolls.

Kindly look into the matter.

I had balance in my fastag account, and i have no money with me. I was not allowed to cross the toll as the fastag machines were not working. I had to brrow from some other owner who was travelling in same route.
How embarrassing it was.

Kindly revert asap..

Harmeet Singh
[protected]
Transaction No: [protected]
Dated: 25th Dec 2020

Today ( Dec, 24 2020) while going to Priti Shirdi ( Near to Pune), i crossed Dehu Road Toll Plaza ( Somatane Phata) around 12.15 PM. I asked them for return Receipt ( one time charge for return as well, as i was supposed to be back in 1 hr again) and they charged around Rs 62 for same in CASH.

While returning Around 1.35 PM, i just shown this return receipt and they allowed me as i already paid for both way charges. but to...

On 23/12/20 kamashet toll plaza toll collection executive told us their is no balance in account & took 270/- cash from outside. I told him have 900//- rupees in FASTag account but he denied so I don't had option to paid. When we pass from khalapur toll plaza that time I shown that receipt but still they deduct 207/- rupees from FASTag account.
It's like cheat or fraud done by your staff & this happend with me twice so please take appropriate action against this issue otherwise I will submit petition against your company in court.

I have travelled from Pune to Mumbai today (Date 23 Dec 2020) on pune-mumbai expressway. On Talegaon toll plaza at time 10:17 AM, I have paid the toll Rs 270/- by cash due to insufficient balance in my KVB fastag account (Balance was 185 Rs). However, the amount of Rs 203/- was also debited from my KVB fastag account at Khalapur toll plaza exit inspite of showing the cash toll receipt to the counter. Attached herewith the both toll receipts for reference.
Kindly look into the matter and repay me the RS 203/- to my Fastag account.

My father in law was travelling to his native place at Solapur via Mumbai Pune Expressway on 13.12.2020. At 7:43:56am, while passing the Talegaon Toll Plaza, the toll got deducted[protected] trip number) from Fastag of his Bolero car. The boom barrier lifted. When he was crossing the boom barrier it suddenly fell on front glass of his car and it got cracked. He brought it to notice of the operator over there but he didnot pay heed to his complaint. His car's broken glass repair cost should be compensated from your end.
I have attached the photo of the toll fee deducted sms and broken glass of his car with this mail

Kindly do the needful and revert.

Date 13 Dec 2020, the toll collected twice one manually rupees 270 and then rupees 203 from my fast tag. Total rupees 473 was collected for one side. Request you to return rupees 203 back. Attached are the details.

I was travelling from Pune towards Mumbai on 10 December 2020 in my car (MH14DA9370). When I reached Talegaon toll plaza I entered the fasttag lane. The toll collector there, told me that I do not have sufficient balance in my fast tag account, even though I was having sufficient amount and asked me to pay cash.
I paid cash of Rs.270 and left. After leaving the toll plaza I received a message that Rs.203 have been debited from my fast tag account.
Later when I reached khalapur toll again Rs.67 was debited from my accounnt, even after showing the receipt.

Please refund my Rs. 270 deducted from my fasttag account. Attaching toll receipt and fasttag message screenshots.

I am a resident of Pune. I had visited Aibaug from 2nd December and was returning back from on the 4th of December. Around 2:15pm I reached Khalapur Toll Plaza and from FasTag the correct amount of Rs 203 was debited and I got the relative sms message.

At around 3:30 I arrived at the Talegaon Toll Plaza and passing the FasTag lane I was allowed to pass through. I moved towards Pune and after 8-10 minutes I received an sms stating that Rs 67 has been debited.

This is very shocking and an absolute fraud. When I have paid the correct amount already why is my FasTag account debited with an additional Rs 67. Just because the clerks sitting there have access to people's FasTag wallets they are freely debiting amounts as per their will. This has to stop and the Government has to ensure strict obedience of the trust cast on the Toll Collecting Agencies by imposing very strict rules and penalties for such fraudulent deductions.

My excess amount of Rs 67 fraudulently debited needs to be refunded immediately.

On the 5th Dec i was travelling to Lonavala, vehicle # MH02FE6816, as i was not sure about the balance in my Fastag account i went through the cash gate, i paid Rs203/- toll .

After passing the gate i received a SMS stating Rs203/- has been deducted from my Fastag account, even though there was no fastag option how the money got deducted. ?

This is happening again and again at Khalapur toll naka.

DEAR SIR, I HAVE BALANCE IN FASTTAG. PLEASE SEE THE MAIL RECEIVED FOR TOLL CHARGE
"Your FasTag Account has been debited Rs. 203 for transaction for Vehicle MH01CP8698 at Toll Talegaon Toll Plaza on[protected]T13:48:45. Balance amount in the Account is Rs. 2731. Call toll free number [protected] for any dispute.

In-spite of Balance at Toll Talegaon Toll Plaza, they have told that you have not balance in fasttag and also taken cash toll charges of rs. 230.

kindly refund the Rs 230/-

Hi team,

I paid toll amount in cash at Talegaon Toll plaza for Rs.203
But they also deducted amount from my fast tag also
Kindly refund my deducted amount

Plese find deduction message and toll receipt in attachment

मी तारीख 2//12/2020 रोजी मुंबई येथे जात असताना तळेगाव टोल येथे सकाळी 9 वाजून 52 मिनिटे ला 203.00 रु चा टोल घेतला व पुढे परत खालापूर टोल येथे सकाळी 11 वाजून 7 मिनिटे परत 203.00 रु टोल घेतला गेला वास्तविक 67 रू टोल घेतला पाहिजे माझ्या फासटॅग मधून पैसे गेले आहेत कृपया मला योग्य ती माहिती मिळावी

I travelled from Pune to Mumbai on 1/12/2020. I paid Rs 270 as toll charges by cash for my car Honda City MH 12 JU 5920 at 05:36:24
( Toll Receipt enclosed) at Talegaon Toll Plaza

I showed the same toll receipt at exit at Khalapur Toll Plaza

At 8.10 am I received an sms from VM-FASTAG ( Transaction ID 0100001235813805363509) stating toll charges of Rs 203 at Khalapur Toll Plaza for my car No. MH 12 JU 5920 on 01/12/2020 at 08:07:21

It means Rs 203 have been collected extra.. You are requested to return Rs 203 to my FASTag account for vehicle no. MH 12 JU 5920

Hoping for earliest reply

RAJENDRA KAMALAKAR LALE
Mobile No.[protected]

I paid Rs 270 in cash lane at the Talegaon toll plaza while returning from Pune to Mumbai. At the Khalapur toll i went in the cash lane and showed the clerk the paid slip and drove away. However in sumtime i got a message for an debit amount of Rs 203 on my HDFC Fastag. I was low on Fastag balance hence i paid in cash but unfortunately i got Charged rs 203 at the Khalapur toll. Kindly refund Rs 203 in my fastag account. Kindly find below The receipt of Talegaon toll of Rs 270 and the message alert from HDFC fastag for debit of Rs 203.

IRB Infrastructure — Excel Expressway Toll charges
Rohidas Thombare on Nov 29, 2020
While driving from Pune to Mumbai, Talegaon Toll guys said, Fastag has low balance even though I knew I had balance bcoz,
I recharged 2 days back. Just to avoid argument and delay at the juncture, I paid cash.
Later 2 hours After crossing Khalapur Toll money was deducted again from Fastag, even though I showed him the toll receipt.
Please refund the amount deducted from Fastag.
Toll Receipt and Fastag screenshot enclosed.