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Updated: Feb 11, 2026
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U
Umang l
from Mumbai, Maharashtra
Jun 18, 2023
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Dear sir, madam

This is to inform and file a grievance for the excess toll charges deducted by IRB on the YC Mumbai pune expressway on 9th June 2023.

Case detail: I was driving from my car MH03DA5774 from Mumbai to Pune in the evening. I was charged rs 240.0 at the Khalapur Toll via my fast tag. (Attached transaction)

At Talegaon toll, I was to pay Rs80.0 at the fast tag lane 4, the fast tag showed negative balance. Hence, as per rule I should have been charged rs 80 or 160 (double if there is a penalty), however, the toll person asked for Rs 480.0 which I had to pay via my credit card. (Attached credit card transaction).

In total I paid 720 Rs.
I understand these charges are excess and I request for clarification and refund.

Regards
Umang Arora
[protected]
IRB Infrastructure customer support has been notified about the posted complaint.
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    U
    Umang l
    from Mumbai, Maharashtra
    Jun 18, 2023
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    This is to inform and file a grievance for the excess toll charges deducted by IRB on the YC Mumbai pune expressway on 9th June 2023

    Case detail: I was driving from my car MH03DA5774 from Mumbai to Pune in the evening. I was charged rs 240.0 at the Khalapur Toll via my fast tag.

    At Talegaon toll, I was to pay Rs80.0 at the fast tag lane 4, the fast tag showed negative balance. Hence, as per rule I should have been charged rs 80 or 160 (double if there is a penalty), however, the toll person asked for Rs 480.0 which I had to pay via my credit card. In total I have paid 240+480=720 Rs.

    I understand these charges are excess and I request for clarification and refund.

    Car no mh03da5774. Umang Arora
    IRB Infrastructure customer support has been notified about the posted complaint.
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      C
      Cvsaraf
      Jun 17, 2023
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      My vehicle No. is MH-05-EA-0431, I have never travelled to Gujarat. However when I checked my fasttag account with Karu Vysya Bank two days ago, came to know that on 9.06.2023 Rs. 80 have been deducted with transaction id.[protected]-0020040100906230320511, against vehicle no.MH05EA431, customer ID. 32974, tag id 34161FA8203286F8082DEE40, on 9.06.2023 at 3:23:41 am transaction time.

      Please let me know how this is possible. Also the toll charges are Rs. 75 but deducted amount is Rs.80.
      IRB Infrastructure customer support has been notified about the posted complaint.
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        A
        amolnpande
        from Pune, Maharashtra
        Jun 12, 2023
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        Dear Sir/Madam,

        I have had my Fast tag registered against vehicle MH 12 DY 7063 for more than one year. While traveling from Mumbai to Pune Yesterday at the Khalapur toll plaza, there was an error message received as "Fast tag closed " and I was asked to pay double fare in cash( Rs. 320+Rs. 320).

        On contacting the Bank it was confirmed stated that the Fast tag is active with balance Rs 700.

        I hereby request you to refund the additional charge of Rs. 320 at the toll plaza as the vehicle was not allowed to pass without paying the same in crowd.
        Enclosed attachment- Payment Receipt
        IRB Infrastructure customer support has been notified about the posted complaint.
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          A
          amolnpande
          from Pune, Maharashtra
          Jun 12, 2023
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          Dear Sir/Madam,

          I have had my Fast tag registered against vehicle MH 12 DY 7063 for more than two years. While traveling from Mumbai to Pune Yesterday at the Khalapur toll plaza, there was an error message received as "Fast tag closed " and I was asked to pay double fare in cash( Rs 320 + Rs 320).

          On contacting the Bank it was confirmed stated that the Fast tag account is active with Funds in it ( Rs 700).

          I hereby request you to refund the additional charge of Rs. 320 at the toll plaza as the vehicle was not allowed to pass without paying the same in crowd.
          IRB Infrastructure customer support has been notified about the posted complaint.
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            R
            Ramesh 412
            from Pune, Maharashtra
            Jun 11, 2023
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            Address: Mumbai pune express way Khalapur toll plaza

            Incident took place on dated 19 Feb 2023 at 8.37 am while going towards mumbai
            We have registered complaint in toll plaza register but still not received feedback
            IRB Infrastructure customer support has been notified about the posted complaint.
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              S
              [email protected]
              from Panvel, Maharashtra
              May 27, 2023
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              I travelled from Panvel to Pune on 17/05/2023 via Express way.
              At Khalapur Toll Plaza 240 Rs were deducted from Fastag Paytm a/c and at Talegaon Toll Plaza 80 Rs were deducted.
              Is it correct ?
              What is the total Toll charges for Mumbai Pune Express Way ?
              IRB Infrastructure customer support has been notified about the posted complaint.
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                K
                kuldeeppaw
                May 20, 2023
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                I was travelling from Gulbarga to Mumbai on 20/05/2023. My fastag was damaged so there was no physical fastag available. At every toll plaza till pune mumbai expressway i used to tell my vehicle number and my balance from wallet used to get deducted. When i said the same to the IRB Toll Pune Mumbai Expressway Plaza, they said that this wont happen at their toll plaza and i have to pay by cash. I was charged double amount of the toll amount. When in every toll plaza on my way i was charged using my vehicle number, why is it not allowed on expressway. Same fastag, same readers, same system but still not possible. This is actually looting people.
                IRB Infrastructure customer support has been notified about the posted complaint.
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                  I
                  [email protected]
                  May 14, 2023
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                  Address: D-31 MIDC ahmednagar

                  While return journey from Mumbai to pune at expressway toll they collect cash toll 320rs and it got debited rs 240rs from my fast tag also. We need refund of 320rs
                  IRB Infrastructure customer support has been notified about the posted complaint.
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                    B
                    Baji777
                    from Talegaon Dabhade, Maharashtra
                    May 7, 2023
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                    I was charged on 7th May 2023 without having FASTag on car and vehicle being local
                    I mentioned this to booth guy that it was local vehicle and later I get message being charged
                    23BH5399C
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                      P
                      Prasad681986
                      from Mumbai, Maharashtra
                      May 5, 2023
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                      I was stopped by toll guy and license of driver was taken car had balance of Rs. 90 and toll. Charges were Rs. 80 /- still he asked us to recharge to Rs.240/- if license is needed. And he sajd this is a new rule but he did not have any document to support it. Officer name was Dhanajay Sakpal
                      IRB Infrastructure customer support has been notified about the posted complaint.
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                        P
                        Prasad681986
                        from Mumbai, Maharashtra
                        May 5, 2023
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                        I was coming from pune, car's fastag was recharged of Rs. 330, at first toll of talegaon Rs. 240 /- got deducted and at 2nd toll Rs. 80 /- was the toll charges and i had Rs. 90 in fastag, but toll guy stopped my car and took the license of the driver and said i must reacharge to 240 Rs. Then only he would give back the license, i complained about the same to Dhanajay Sakpal the toll manager but even he said the same thing but he did not have the documents to support it.
                        IRB Infrastructure customer support has been notified about the posted complaint.
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                          P
                          Parth Dankhara
                          May 2, 2023
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                          Resolved

                          Address: Pipodara

                          Potholes since last year no filling on service road.

                          Address- shree ganesh indian oil petrol pump, pipodara to tegan texo fab service road.

                          And many more big potholes and rough road from pipodara to kamrej main road

                          Potholes since previous monsoon and still no filling
                          May 2, 2023
                          Complaint marked as Resolved 
                          No steps has taken by IRB and mark my complaint as resolved very bad
                          IRB Infrastructure customer support has been notified about the posted complaint.
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                          I was coming from Pune to Mumbai, i had balance Of Rs. 330/- in fastag, at talegaon toll Rs. 240 got deducted and Rs. 90 Was remaining in fastag balance, at the khopoli toll Rs. 80 is toll charges but my car was stopped by toll guy and drivers license was taken by toll guy and he asked us to recharge the fasttag to Rs. 240, when asked about the same he said that this is new rule of IRB but nobody had any written document to support it. Mr Dhananjay Sakpal was the officer.
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                            R
                            RaviWadikar23
                            Apr 11, 2023
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                            While returning on same day the pune to mumbai tolls are deducted and no refund provided as concession.
                            Secondly while move from pune to mumbai the talegaon toll cost 240 and returning from mumbai to pune same toll plaza costs 80.
                            The next toll that comes after talegaon that is khalapur toll, from pune to mumbai it costs 80 but from mumbai to pune it costs 240.
                            Kindly let me know if both tolls are same or different. If same then only for one toll we should pay or if they are different then need toll needs to be deduct properly with the returning concession
                            IRB Infrastructure customer support has been notified about the posted complaint.
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                              A
                              Amit9941
                              from Mumbai, Maharashtra
                              Apr 9, 2023
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                              I travelled on MUMBAI PUNE express way on 7/04/2023 in my car MH 04 KR 6229. Inspite of having sufficient balance and valid Active fast tag I was asked to pay fine of RS 480 while going to Pune . While coming back again same problem happened and I have to pay in cash .
                              When I raised query with toll plaza supervisor he informed that fast tag is on vehicle number and not on chassis number . I spoke to fast tag executive he said fast tag is valid and active .
                              Few months back I traveled in same vehicle with same fast tag .
                              Want IRB infrastructures to look into matter and provide Valid information. I have receipts to support .
                              IRB Infrastructure customer support has been notified about the posted complaint.
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                                R
                                Ram1964
                                from Khalapur, Maharashtra
                                Apr 3, 2023
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                                Additional toll collected without using the facility.

                                Your ICICI Bank FASTag linked to vehicle no. MH03CS2647 has been debited with 240.00 on date[protected]:11:34 for Toll Charges at Talegaon toll plaza on[protected] at 12:53:55. Your available Balance is 4497.53

                                Correctly deduction for usage has been collected as per below:

                                Your ICICI Bank FASTag linked to vehicle no. MH03CS2647 has been debited with 240.00 on date[protected]:04:42 for Toll Charges at Talegaon Toll Plaza toll plaza on[protected] at 07:03:59. Your available Balance is 382.53

                                Your ICICI Bank FASTag linked to vehicle no. MH03CS2647 has been debited with 240.00 on date[protected]:46:42 for Toll Charges at Talegaon Toll Plaza toll plaza on[protected] at 18:23:55. Your available Balance is 4737.53
                                IRB Infrastructure customer support has been notified about the posted complaint.
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                                  P
                                  Pratham Humbal
                                  Apr 2, 2023
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                                  I have charged double by toll plaza Mumbai Pune toll plaza.

                                  I travel Mumbai to Pune on 1st April and return on 2nd April

                                  I have purchased new fasttag of Paytm and in history it was charge 240 + 80 and return 240+ 80

                                  Than too ur executive ask for 240 cash and i have paid also

                                  Kindly do the needful
                                  Pratham Humbal
                                  Mob no [protected]
                                  IRB Infrastructure customer support has been notified about the posted complaint.
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                                    R
                                    rajeevdixit4981
                                    from Bengaluru, Karnataka
                                    Mar 29, 2023
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                                    Hi,

                                    I want to register a complaint for the overcharging of Toll Tax at Talegaon and Khalapur Toll Plaza on 21st Mar 2023.

                                    I was going to Imagica from Pune on 21st Mar 2023 in my car (MH14 EH 7798) by using Pune-Mumbai Expressway. At the Talegaon Toll Plaza I was charged Rs 406/- one way. I paid the amount through a Debit card. On the same day I returned in the evening and again charged Rs 406/-. Total toll from Pune to Mumbai is Rs 270/- then how come Imagica it is 406/-.

                                    Total of Rs 812/- was charged from me for the entire trip. ​It is too much for return way fare. This is a clear case of overcharging and cheating.

                                    I would request you to register my complaint and help me to get my overcharged refund. Kindly help.
                                    IRB Infrastructure customer support has been notified about the posted complaint.
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                                      rajeevdixit4981
                                      from Bengaluru, Karnataka
                                      Mar 29, 2023
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                                      I was going to Imagica from Pune on 21st Mar 2023 in my car. At the expressway Toll Plaza I was charged Rs 406/- one way by paying through Debit card. On the return same day in evening, I was again charged the same amount. Rs 406 is too much for one way fare. This is a clear case of overcharging. Total toll from Pune to mumbai is around Rs270/- then how come to Imagica it is 406/- This is cheating. I want my overcharged refund and action against those toll employees who did not provided right information and just deducted the money. Kindly help.
                                      IRB Infrastructure customer support has been notified about the posted complaint.
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                                        V
                                        Vivekbhanderi
                                        from Surat, Gujarat
                                        Mar 20, 2023
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                                        Address: Surat

                                        Toll plaza - IRB Choryasi Kamrej

                                        Car No: GJ 05 RS 6332

                                        This plaza is free for surat residents. I passed through last line which is for car go but after 2 min i received message from my bank that 80 rs. Toll has been taken by your toll.

                                        Kotak FASTag:Rs.80.00 paid for Toll at Choryasi T for MAT637056NKK95736 on[protected]@19:01

                                        This is not suppose to happen.

                                        Refund Money
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