IRB Infrastructure Complaints & Reviews

​dear mr. Nitin,

I am working with a company located within 15 km radius of vasad toll plaza. The company​ has provided me a l. M. V. (Car) and it is of company's name.

​i u/s that there are 50% discount on toll rates for single entry if necessary documents are provided for verification.

​i would like to know if above discount ​is offered to both personal and company's registration vehicles.

​please clear my doubt.

Thanking you,
Vikram patel

Respected sir please provide monthly pass as we are regular up down VADODARA to anand .my wife also doing up down.my location is 22.5 km from vasad toll plaza.i am lecture in government collage B&b instituut of technology vidhyanagar, anand .my wife working as revenue officer in mamaltdar office sankheda chhotaudepur she is government servant of Gujarat state.we have purchased new car wagonr .but due to toll rate it is very inconvenience.we both facing problem .please provide monthly pass .manager of vasad toll plaza reject my application due to 2km more .my request genuine as we both working person .we have two daughters 9 months and 2.5 years .please help full in this matter .we provide all documents as you want .sir please provide solution in this favour .[protected].[protected]@yahoo.co.in

Firstly i would like to know whether citizens from pune also need to pay toll here as kavadipath toll plaza on nh 65 comes in pune. It's really ridiculous if we have to pay toll here after being citizens of pune. And if not i would like to inform that we are paying toll here as many times we pass from here. The staff is also very rude and not at all co-operative. They don't explain properly why we being citizens of pune have to pay toll there. They say only local public is allowed to go without paying toll. Then is pune public non local. I wonder. Majority of the toll nakas are actually gunda nakas. We have to really fear them.. There is nobody to take action against them it seems. Some telephone numbers should be mentioned on all toll plazas if the staff working there misbehaves. It is really life risking to counter any questions to them. They start that bhaigiri with any questions put to them. Can anybody clear this matter to me.

Respected sir,
Location at bareja village district ahmedabad on n. H 8 now nh48. Please solve for strit light damage it's not working properly since last month. That's why under bridge is totally black because of lighting so creat accidentally problem.
That's why plz check damage total lighting circuits and solve it as soon as possible

Yours faithfully
Krinal patel
Bareja ahmedabad
[protected]

Goverment have installed new card to st bus to pay but this card not working so fast at it shoul be. Sometimes conductor has to pay in cash also. So its time consuming process. Always have to wait approx. 15 min to pass this tallgate. Please give seperate line to st bus to pass surajbari tall gate. Always getting late at job only due to slow process of this tallgate.

Sir, pune mumbai exppess way pe staff ka bartav thik nahi hota, mai jab solapue se mumbai aa raha tha tab nigt ko traffic yallow line cross ho gaye thi phir bhi maine toll ke paise diye aur pucha ki traffic yellow line ke piche ja rahi hai to vaha ka staff mujehi dhamki de raha tha aur paise lekar bhi mujhe recipt nahi de raha tha.staff ka bartav thik nahi hota

The toll amount is rs 37.5/- and when we gave them rs 40/- they give rs. 3/- back but never remaining 50 paisa and then if we asked they take time to give or tell us to swipe the card. I went their office to register complaint they dont give their pen & tell us to buy on our own also did not share shift incharge name did not give any officer contact details. And all are very rude to speak and start fighting with you and use rough language yo speak

Hello,
My name is Shishir Srivastava
I Stay at Vadodara and have to commute daily to Anand.
Previously i had a vehicle details are : i 20 - GJ06 FC 5326 - as per google map the distance was 20.3 KM from the toll, but as per rule it was within the "radius" of 20 KM from the toll. I was issued the monthly pass then.

I have now sold my i20 and have purchased a new vehicle having the same address registration and new number GJ06 KH 3643 - i requested the toll authorities to cancel my previous monthly pass and re-issue a new one against the new vehicle no.

I also showed them Vehicle Registration and my identity with address (Passport), but now the authorities are denying to issue new card more over they are saying that they will cancel my current monthly pass as well.

Please let me know if you can help in the matter. I will be going today again to pursue the matter with the toll authorities but i think as tax paying citizen of the country we should not be harrassed the way we are being treated.

Just because we are honest and wanted to re-new our monthly pass i am being harrassed by the authorities whereas it was a straight forward process of issuance of new pass and cancellation of my old pass.

Please help in the matter above.

Regards,

Shishir

Sir, I am the daily going to school from the route of this toll plaza everyday asking the daily fees which is very costly to going and coming the same way.I am coming with college car whose residence is above 20 km but my residence is within 20km from your toll plaza please provide the ethical advice so we can comfortably reach our school with economical rate.
I have all proof of residence for 20km distance.
mobile no [protected]
my email is [protected]@gmail.com
please provide the government notification and exempted category list.

Irresponsible, Pathetic and ridiculous is the word if i want to describe this Company.

Versova Bridge near Fountain Hotel.
Work is not even started since 4 months but they are blocking the roads every 25 mins and they are so dishearted company that they are not understanding the pain of the people who travels day in and day out.There main objective is eat money money & money but haven't deliver a work of a single peny.
I dont know how severe the condition of the bridge is but please take things seriously and finish the work as soon as possible.People are getting restless.

Toll tax in bagwada near vapi, dist valsad
Gj 15, dd, dn passing vehicles are not required to pay toll tax at the same, but there is separate queue for that but toll management not managing well even other passing vehicles are entering in that queue and due to heavy movement of gj 15, dd, dn passing vehciles, unnecessary resulting in traffic at toll booth. Further staff is standing near booth but not at distance where other passing vehicles are coming in that zone. Further at distance where there is drainage line coming in toll booth way, many times heavy vehicles jam that way so small vehicles have to stay unnecessary, i request by requesting municipality create road over there and close that drainage line, so traffic can be reduced. I am attaching video for your reference and staff standing near booth.

Dear Sir/Madam,
Warm regards. Myself Dr. Supreet Prabhu owner of car GJ7-BR-8989 is a daily commuter on NE-I from Vadodara to Nadiad. In response to our PM sir's call for digital India I purchased the FASTTAG pass. i was promised that there would be a dedicated line for the holders of FAST TAG passes. Since last one month whenever I want to enter from the Vadodara side of the NE-I, I notice that all vehicles are using the dedicated tract with no differentiation. This problem is there esp in the morning hours at around 6-7 am In fact the line at the Fast Tag is the longest because not only are the vehicles of FAST TAG passes lined up but also the other vehicles with no FAST TAGS esp the heavy vehicles. In fact the lines are so long approx 15-20 vehicles that it is even difficult for someone to make out which is the FAST TAG line.. If we enter any other line we are made to pay the toll stating that this pass wont work in any other line except the FAST TAG one.
I request you to take strict action against IRB INFRA which is managing NE-I and order them not to allow any other vehicles on the FAST TAG line at VADODARA except the ones with the tags. In case they are not doing it they should allow this FAST TAG to be used on all other lines as they have a mobile scanning system. Till this is done I see no advantage of having the FAST TAG pass, in fact it appears to be a disadvantage.
Thanking you in kind anticipation of an early reply assuring of strict remedial measures.
Dr. Supreet Prabhu

I was travelling from pune to Mumbai on 26/12/16 and reached Talegaon Toll Plaze and was in Toll No. W00. The photo of toll ticket as attached.

I gave my credit card for payment and after sometime, the person told me that there is failure in payment, pl pay by cash. I gave him cash.

After crossing the boom barrier, i saw that i had received msg on my cell phone that card transaction was completed and i was debited the amount on my card.

I parked my car on side and went back to the booth. I saw the car behind me also paid by card and there was no problem with machine.

I told that the transaction was complete by showing him the sms on my phone and he should give me my cash back. The guy made me wait for 10 mins in order to find manager. but manager did not come and some another operator came & told me that ill receive another msg in short time that amount is reversed.

Since i was with my small children and there was lot of traffic, i did not want to waste my time & trusted the guy & left.

After sometime, i got an email also from my bank that transaction on card was completed. This means that operators at booth are cheating people when anyone tries to use card.

this absolutely sheer case of fraud.

Dear sir,
This is with respect to the incident happened with me today at Nandgaon Toll Plaza, while travelling from Amravati to Nagpur by my own vehicle reg no : MH31DC8936. Make :Maruti Suzuki : zen estilo

Below are the details of the incidents :
1) I was in a queue for paying the toll fee, suddenly a truck started moving in a reverse direction, which suddenly hit the bumper of my vehicle from the front side, by which the windshield glass is cracked, also the bumper got damaged,
2) By the grace of God, there was no vehicle behind me so that, I was able to take my vehicle reveres, so that I can survive,
3) After moving my vehicle in reverse for 50 to 60 feet, I packed my vehicle, and tried to understand, what is the issue,
4) I understood that the Toll booth operating system was not working, so that the operator has informed the driver to take the vehicle in reverse direction and join the another queue.
Kindly the clarify the below points.

1) How come the toll booth stop working suddenly,
2) What is the standard operating procedure you are following if booth systems are stopped working,
3) What is the procedure followed to put the vehicles in other queue,
4) What are the safety measure / precaution being taken if any accident are happen, as it happened today with me,
5) What the compensation I will be getting for the damages that has happened to my vehicle.
6) Why no body from the toll plaza not helped me to sort out the issue at the toll plaza, even the truck succeed to pass away very easily, without hurdle,

Request to kindly check out the video footage of the incident, kindly let me know, what compensation I will be getting for the damages that has happened to my vehicle.

I am attaching here with the toll plaza tkt, vehicle can be seen at my residence at nagpur, photo of the crack windshield cannot be visible in photographs,

Kindly revert within 48 hrs positively, without fail, with the course of action .
With Regards,
Vinod Ingle
Cell- [protected] | Direct Line[protected]

Mahindra & Mahindra Ltd. | Nagpur 440016

The mulund check naka toll is totally illlegal. Rti also not giving proper reply to us. I stay at bhandup l b s rd. Till 2009 they have recoverd the money which they spent to costruct the bridge. Now they r i. E. Extorting money from travellers people includes, shivsena, bjp, ncp, cong. Police. And tmc staff doing this. Mr. Phadnavis cm shuold look into the matter and stop this.

I had purchased monthly pass for Nov 2016 on 1st Nov, post 8th Dec per govt. Toll charges were waived for almost entire month.typically for all the users who had purchased monthly pass- the validity of pass should have been extended thru' Dec, which is not the case.
I seek an explanation as to why is it so, and also would appreciate if I am been provided with any government notification which states that users are required to purchase monthly pass for Dec 2016 again abd Nov amount won't be c/fd
I had called 67335900 but the concerned person is never available

At this toll they forced us cash toll, they said ur icici rfid tag is not working pay in cash so we paid after a long dispute.
Now we come to know that they don't have sense to operate etc lane bcoz etc lane was also used for cash lane and now when we saw that, that toll was deducted from tag and we also paid in cash.
Toll employees where totally irrespective towards us.
Plz give strict instructions for etc tag.
Thanks
Location :- Pune to satara (anewadi toll)

Dear sir/Madam

I am putting this mail from last so many days to surat toll plaza manager but he is not responding to my mails and provke me to put in this web site. Request you to check.

With Regards
Naveen Nair
M [protected].

Awaiting your revert.

From:"naveen.[protected]@ymail.com"
To:"choryasi.[protected]@irb.co.in"
CC:"[protected]@nhai.org", "[protected]@nhai.org", "[protected]@cegindia.com"
Date:Tue, 8 Nov, 2016 at 9:27
Subject:Fw: Complain for false toll collection

Reminder 2

Awaiting for your revert.

Sent from Yahoo Mail on Android

From: naveen.[protected]@ymail.com ;
To: choryasi.[protected]@irb.co.in ; [protected]@nhai.org ;
Subject: Complain for false toll collection
Sent: Thu, Nov 3, 2016 6:42:53 AM

Dear Sir.

My self Naveen Nair staying in surat from last 10 years and i travell to bharuch frequently by my car Gj23 -A-9392 through NH-08 for my company work on daily basis.
As per rule if car registration number is GJ 05 or a resident of surat than he dont have to pay the toll taxes.

On 29/10/2016 toll plaza employee collected toll from my end as the car registration No is Gj23 which i purchased on my native Address however shown my company Id card & visiting card, Gas bill and bank pass book copy as a proof of surat resident but the employee refuse to accept and behaved very harshly with me. He was continously asking my driving licence for proof of surat residents but that licence is issued from permanent Address place. I try to make him understand and explained him regarding the proof but he again refused to see.

From last so many years i am showing the same id card for exception. I paid on 29th/10/2016 Rs 65 and 02/11/2016 rs 100.

Kindly request you to check and revert.

Thanking you
Naveen Nair.
[protected]

Sent from Yahoo Mail on Android

From: naveen.[protected]@ymail.com ;
To: choryasi.[protected]@irb.co.in ; [protected]@cegindia.com ; [protected]@nhai.org ;
Subject: Complain for false toll collection
Sent: Thu, Nov 3, 2016 4:41:38 AM

Dear Sir.

My self Naveen Nair staying in surat from last 10 years and i travell to bharuch frequently by my car Gj23 -A-9392 through NH-08 for my company work on daily basis.
As per rule if car registration number is GJ 05 or a resident of surat than he dont have to pay the toll taxes.

On 29/10/2016 toll plaza employee collected toll from my end as the car registration No is Gj23 which i purchased on my native Address however shown my company Id card & visiting card, Gas bill and bank pass book copy as a proof of surat resident but the employee refuse to accept and behaved very harshly with me. He was continously asking my driving licence for proof of surat residents but that licence is issued from permanent Address place. I try to make him understand and explained him regarding the proof but he again refused to see.

From last so many years i am showing the same id card for exception. I paid on 29th/10/2016 Rs 65 and 02/11/2016 rs 100.

Kindly request you to check and revert.

Thanking you
Naveen Nair.
[protected]Awaiting your revert.

From:"naveen.[protected]@ymail.com"
To:"choryasi.[protected]@irb.co.in"
CC:"[protected]@nhai.org", "[protected]@nhai.org", "[protected]@cegindia.com"
Date:Tue, 8 Nov, 2016 at 9:27
Subject:Fw: Complain for false toll collection

Reminder 2

Awaiting for your revert.

Sent from Yahoo Mail on Android

From: naveen.[protected]@ymail.com ;
To: choryasi.[protected]@irb.co.in ; [protected]@nhai.org ;
Subject: Complain for false toll collection
Sent: Thu, Nov 3, 2016 6:42:53 AM

Dear Sir.

My self Naveen Nair staying in surat from last 10 years and i travell to bharuch frequently by my car Gj23 -A-9392 through NH-08 for my company work on daily basis.
As per rule if car registration number is GJ 05 or a resident of surat than he dont have to pay the toll taxes.

On 29/10/2016 toll plaza employee collected toll from my end as the car registration No is Gj23 which i purchased on my native Address however shown my company Id card & visiting card, Gas bill and bank pass book copy as a proof of surat resident but the employee refuse to accept and behaved very harshly with me. He was continously asking my driving licence for proof of surat residents but that licence is issued from permanent Address place. I try to make him understand and explained him regarding the proof but he again refused to see.

From last so many years i am showing the same id card for exception. I paid on 29th/10/2016 Rs 65 and 02/11/2016 rs 100.

Kindly request you to check and revert.

Thanking you
Naveen Nair.
[protected]

Sent from Yahoo Mail on Android

From: naveen.[protected]@ymail.com ;
To: choryasi.[protected]@irb.co.in ; [protected]@cegindia.com ; [protected]@nhai.org ;
Subject: Complain for false toll collection
Sent: Thu, Nov 3, 2016 4:41:38 AM

Dear Sir.

My self Naveen Nair staying in surat from last 10 years and i travell to bharuch frequently by my car Gj23 -A-9392 through NH-08 for my company work on daily basis.
As per rule if car registration number is GJ 05 or a resident of surat than he dont have to pay the toll taxes.

On 29/10/2016 toll plaza employee collected toll from my end as the car registration No is Gj23 which i purchased on my native Address however shown my company Id card & visiting card, Gas bill and bank pass book copy as a proof of surat resident but the employee refuse to accept and behaved very harshly with me. He was continously asking my driving licence for proof of surat residents but that licence is issued from permanent Address place. I try to make him understand and explained him regarding the proof but he again refused to see.

From last so many years i am showing the same id card for exception. I paid on 29th/10/2016 Rs 65 and 02/11/2016 rs 100.

Kindly request you to check and revert.

Thanking you
Naveen Nair.
[protected]

This is the complaint regarding the Tiwasa brodge toll ( Amravati- Nagpur Highway) Maharshtra. We observed from last 1 year the staff at this toll is insufficient and crating long waiting lines for vahicle havinf toll Rs. only 10 for
4 wheelars. However, more people have to spend 15 min to wait. This create lot of pollution and fuel loss of the country.
It is requested to resolved this issue within 15 days otherwise we have to forward this issue at at Central Pollution Control Board.(CPCB), Maharashtra.

I have my property within 5 km stretch of Somatne phata . I am a permanent resident of talegaon dabhade and need to travel everyday to my office. I have my car registered on my permanent address in talegaon, have my annexure 2 of my home registration and my aadahar card with my permanent address.

Why do I need to pay toll tax at Somatne Phata? IRB stuffs do not know how to behave with people and they are all BS.

Can I get a clear answer?