Irctc Indian Railway Catering And Tourism Corporation — 500 and 1400 (Total= 1900 Rs)Debited from Bank Account on 18 october and 28 october 2026 but Not Credited to IRCTC eWallet

I am writing to raise a complaint regarding two failed transactions in my IRCTC eWallet.

First, on 18 October 2026, ₹500 was debited from my bank account when I attempted to add money to my IRCTC eWallet. However, the amount was not credited to my eWallet. I was informed that the amount would be refunded to my original payment method within 3–7 working days, but I have still not received the refund.

Additionally, today, 28 October 2026, I attempted to add another ₹1, 400 to my IRCTC eWallet. This amount was also debited from my bank account but has not been credited to my eWallet.

Therefore, a total amount of ₹1, 900 has been debited from my bank account without being credited to my IRCTC eWallet or refunded.

I kindly request you to investigate both transactions and arrange for the refund of the respective amounts to my original bank account as soon as possible. Please provide the status of both transactions and resolve this issue at the earliest.

Transaction Details:

Transaction Date: 18 October 2026
Amount: ₹500
UPI Transaction ID Gpay:[protected]
IRCTC transaction ID showing failed : [protected]

Transaction Date: 28 October 2026
Amount: ₹1, 400
UPI Transaction ID Gpay:[protected]
IRCTC transaction ID showing failed : [protected]

Total Amount Involved: ₹1, 900