Irudayam Hospital — disrespectful behaviour by nursing staff in kims

Address:

Thiruvananthapuram, Kerala

I am writing this note to have your kind attention towards the arrogant and disrespectful behaviour of one of your nursing staff named, mrs. Leena (Nephrology).
I am dr. Parvathy, and today (16 april, 2019), when visited the kims hospital with my father who was very much unwell and was taken to the casualty in the early morning hours of 2 am. After being attended by the doctors in casualty, we went to meet the nephrology consultant (Along with my father, who has undergone renal transplantation and has been doing regular checkups at kims for few years now).
Being in the same medical profession, as an assistant professor in radiology and serving the patients for quiet a few years in the medical college, i have never ever experienced such a ruthless behaviour towards any of the patients / or bystanders by a medical/nursing staff. This profession should soulfully be taken to serve the patients and not for harrassment! Mrs leena of nephrology is a curse to the entire medical fraternity and such a behaviour is not expected out of a staff from such a well reputed and prestigious medical institute like kims.
While my father was on wheel chair, inspite of being unwell and weak, l requested her to have a quick talk with the nephrology consultant, dr. B. Satish before we leave the hospital, so we better know what care is to be taken and the dr himself asked us to meet after the ent consultation. Being a nephrology patient and having done a renal transplantation earlier, all consultation with other departments and the prescribed medicines needs to be run through nephro consultant to assure this is not causing any adverse effects on his health. For this matter, i requested mrs. Leena to inform dr. B. Satish, so we can quickly talk to the doctor and leave, as my dad was very tired after nearly 10 hours in casualty. She was very arrogant and screaming at me asking to have a token and wait to meet the dr. Inspite of me conveying that the patient is coming from casualty and we are not here for an op and just wanted to convey the prescription of the ent before we leave hospital (It hardly takes a 5mins). But she was yelling at me and asking to take back the patient and wait in casualty if the doctor needs to consult. The way she conveyed, and the body language was not something that is expected out of this profession of the medical fraternity and she doesn't deserve to be part of this serving community. I could well notice that she was arrogantly behaving to every patient who has been waiting to have a consultation with the doctor. While sharing this worst experience to one of my fellow colleague, who is also a doctor at kims, she did have the same opinion about this lady, leena and said she is such arrogant towards all patients and even to junior doctors at times.

I am conveying this to the respective authorities in kims, and even take this up with medical and nurses association to ensure that henceforth the patients never suffer in the hands of such ruthless people, like leena who is a disgrace to this profession. The patients waiting to meet us, doctors, should be treated with respect, dignity, and caring attitude and none of this is evident in her behaviour.
Hope to see the senior management and the most respectful person of our faternity, dr. Sahadulla sir, taking adequate action to ensure that, neither a patient or a bystander should never ever require to tolerate such a ruthless behaviour from this lady nurse, leena (Nephrology).

If you require to talk to me for any clarifications, please reach out to me and would like to be posted on the corrective action taken to ensure this doesn't happen henceforth.

Regards,
Dr. Parvathy p
Assistant professor, dept of radiodiagnosis.
Mobile: [protected]