KIMS Hospital Complaints & Reviews

I am father of RISHI KUMAR JHA ..he was admitted in KIMS Secunderabad @23/8/2024 Through CGHS ( S C Railway)... concerned Dr.Sudeep Verma discharge on 28/8/2024 but Hospital administration not discharged till now, .. everytime demanded consult paper for different different cause...and delay for his billing...
Rajiv kumar jha - [protected]. Patient ID no- IP[protected]

Sir I am father/attendent of Patient Master Rishi kumar jha IPno:-IP[protected] BY Dr.Sudeep Verma..
after telling that yesterday/today ie.27/[protected] you are discharge from the hospital but Floor manager of 14th floor said that he can't discharged today after 01:00 ...This is very rediculus.situtation just because for billing more he cannot discharge...those are not understanding the problems of Patient/attendees. Rajiv Kumar jha-Registered mobile no [protected]

Receptionist are not bothered about the patients and don't have the information about the doctors. I'm came with my mother and waiting for the doctor from 1 hour and doctor didn't turned up. More how much time should I wait. Now the receptionist is telling us to go to 3rd floor. Why should we go to 3rd floor. Is this how you treat a patient. Need the doctor immediately.

Patient name : P Pushpa Latha

Subject: Complaint Regarding Unprofessional Behavior of Nurse at Cuddle Hospital

I am writing to formally complain about the unprofessional conduct of Nurse [Name] at Cuddle Hospital's Emergency Section on April 15, 2024. 7.30pmDespite being a regular patient receiving injections as per my prescription, I inadvertently forgot to bring it with me that day. Instead of receiving assistance, Nurse [Name] not only behaved rudely but also discouraged the Resident Medical Officer (RMO) from providing the necessary injection, citing my oversight. This behavior was unacceptable and lacked empathy, highlighting a disregard for patient care and professionalism. I urge you to investigate this matter promptly and take appropriate action to prevent such incidents in the future.

Yours sincerely,

Syed

My Daughter Shalu Mahajan died in Kims Secunderabad on 07Dec 2023
Her death details are not still sent online.We are facing difficulty in getting death certificate

Dear sir,

Worst’s receiving your staff worst services in appointment department am facing more problems to appointment

Not giving responses any one in your hospital kims hospital is top hospital in Hyderabad. Am feeling very badly .

Naresh
Karimnagar district
Telangana
[protected]

I, P Saichandu writing this mail to KIMS HOSPITAL GACHIBOWLI express my dissatisfaction with the lack of response to our queries about obtaining CATHETERS invoice bills for EPS-RFA procedure undergone by Mother Smt. P.Srilatha on[protected] admitted between[protected] to[protected] . Despite multiple attempts via phone calls, messages and through Mains, contacting Sudha madam, Anil sir from medical billing, reports and purchase departments, we have not received our invoice bills.

Timely receipt of accurate invoices is crucial to claim reimbursement at SBI bank as Iam an employee at SBI bank, current lack of response since 3months is falling short of our expectations, causing inconvenience and frustration on our end.

We kindly request you to investigate this matter as soon as possible and provide us necessary CATHETERS invoice bills, and we hope for a swift resolution to avoid further inconvenience.

Patient details
Full name: P.Srilatha.
Admission no. GIP[protected]
Contact Details: [protected], [protected]

I P Saichandu writing this mail to express my dissatisfaction with the lack of response to our queries about obtaining CATHETERS invoice bills for EPS-RFA procedure undergone by Mother Smt. P.Srilatha on[protected] admitted between[protected] to[protected] . Despite multiple attempts via phone calls, messages and through Mains, contacting Sudha madam, Anil sir from medical billing, reports and purchase departments, we have not received our invoice bills.

Timely receipt of accurate invoices is crucial to claim reimbursement at SBI bank as Iam an employee at SBI bank, current lack of response since 3months is falling short of our expectations, causing inconvenience and frustration on our end.

We kindly request you to investigate this matter as soon as possible and provide us necessary CATHETERS invoice bills, and we hope for a swift resolution to avoid further inconvenience.

Patient details
Full name: P.Srilatha.
Admission no. GIP[protected]
Contact Details: [protected], [protected]

Very bad expirence from Dr. Nandhini and team. They don't try to patience problem. Poor quality treatment. Blood clotted on the area where they tripped. And also they don't print me discharge summary.

Respected sir,
I would like to bring to your notice about the unsatisfactory service that i received on 1 December 2023 at kims anayara for my infant
which promises us to provide a good Service and treatment .
The Nurses and Doctors seemed to be unfriendly and unapproachable at instances which made me to regret for choosing the treatment at Kims, an unpleasant experience to say the least.
Being a Doctor Mr.Manesh Senan denied his treatment and was asking us to go to a thattaan or ear piercers somewhere outside for an ear piercing procedure for my infant. Who dosent seems to have any right to redirect or mock us or to speak in an disrespectful manner intending to insulting us., All he did everything was intentionally, so that i will back up and go for some otherway . Seems like he was in no mood to work at the moment for this minute procedure.Because of his rude behaviour I lost my confidence and i cancelled my appointment backed up myself from the idea of piercing ear for my child with his hands. And also i was not ready to handover my child to Dr.Manesh with that attitude where i cannot trust him as a person nor a doctor.
The staffs over there upon hearing these issues convinced me to take an appointment for another doctor, where we accepted to go for it .Dr.saffiya was another option who was available, was friendly to approach so we regained our confidence back and went for the procedure. The piercing went wrong on both the ears which is asymmetrical and tilted which is in the verge for re-piercing now. As a mother i will cannot allow my daughter to be treated in such a way, the pain she has suffered through as an one year old child and the Medical negligence towards her, and for the trauma caused to us as parents everything needs an proper explanation. As we live in a world of aesthetic preferences, as a girl child the scar that is gonna last on her earlobe is a remnant and also a reminder for us about the negligence of the treatment kims have provided us.
Since My infant suffered unnecessarily, and as parents the mental torture we have gone through, I would like to know what Dr.Manesh and that the doctor and nurse who attended in your hospital have been reprimanded for this negligence.

I hereby urge you to take the matter into your own hands, so that convenience is served at the earliest.
Thanking you,

Respected sir,
I would like to bring to your notice about the unsatisfactory service that i received on 1 December 2023 at kims anayara for my infant
which promises us to provide a good Service and treatment .
The Nurses and Doctors seemed to be unfriendly and unapproachable at instances which made me to regret for choosing the treatment at Kims, an unpleasant experience to say the least.
Being a Doctor Mr.Manesh Senan denied his treatment and was asking us to go to a thattaan or ear piercers somewhere outside for an ear piercing procedure for my infant. Who dosent seems to have any right to redirect or mock us or to speak in an disrespectful manner intending to insulting us., All he did everything was intentionally, so that i will back up and go for some otherway . Seems like he was in no mood to work at the moment for this minute procedure.Because of his rude behaviour I lost my confidence and i cancelled my appointment backed up myself from the idea of piercing ear for my child with his hands. And also i was not ready to handover my child to Dr.Manesh with that attitude where i cannot trust him as a person nor a doctor.
The staffs over there upon hearing these issues convinced me to take an appointment for another doctor, where we accepted to go for it .Dr.saffiya was another option who was available, was friendly to approach so we regained our confidence back and went for the procedure. The piercing went wrong on both the ears which is asymmetrical and tilted which is in the verge for re-piercing now. As a mother i will cannot allow my daughter to be treated in such a way, the pain she has suffered through as an one year old child and the Medical negligence towards her, and for the trauma caused to us as parents everything needs an proper explanation. As we live in a world of aesthetic preferences, as a girl child the scar that is gonna last on her earlobe is a remnant and also a reminder for us about the negligence of the treatment kims have provided us.
Since My infant suffered unnecessarily, and as parents the mental torture we have gone through, I would like to know what Dr.Manesh and that the doctor and nurse who attended in your hospital have been reprimanded for this negligence.

I hereby urge you to take the matter into your own hands, so that convenience is served at the earliest.
Thanking you

We have booked an appointment for Dr Sarath Chandra mouli one month ago for 30th Nov 2023, however due to votes in Hyderabad it was cancelled but no rescheduling was done, when I called for the appointment they said I have to wait for more one month to get an appointment again. This is completely mismanagement of Kim’s hospital. They are torturing patients. It’s not like we are taking free service from doctors. If you keep doing this...

Hi, my name is Vijay, Actually, my brother is suffering from heart pain. We thought to make of consult with Dr. Narayana Raju(MD, DNB )-KIMS from VIZAG. which he was available at TUNI every Saturday. So we made a call for an appointment with his assistant name(Nageswarao) on[protected]Saturday @2:45 PM), and we asked him for a consultation. He said the doctor will leave at 3:30 PM, try to come early. So we traveled from Kathipudi to Tuni around 35 KM within half an hour and we reached at 3:23 PM sharp. At that time the doctor was there in the premises. As he was well-educated and a doctor, he said my time is done so I need to leave and he went off without seeing the patient's condition. So Kindly take action immediately.
Assistant Nagheswarao's contact numbers - [protected] &[protected]

I am writing to complain about the improper nursing service I received at your hospital. My father was recently admitted to your facility in Emergency and was extremely disappointed with the care I received.

My father (Mr. Sadasivan Nair MRN :[protected]was assigned to the same room as a patient who was critically ill and in need of constant care. Despite my repeated requests for help, I was always left alone and ignored. I also experienced several instances of neglect, including when the patient in my room thrashed around and I had to call for help multiple times. Ms Adhithya from Emergency department was the concerned nurse for my father. She was giving back answers when I asked her my doubts and was really arrogant behavior which was not suit for a nurse. I had some good beliefs regarding Kims hospital and now it was vanished because of her rude behavior. My father was a patient of Kims for 12 years and it was the 1 st experience like this.

I believe that the nursing staff at your hospital should be held responsible for the poor care I received and I would like to request that you take action to address the issue.

Dear Sir,
My name is Afzal, patient name is Abu Bakr. Abu Bakr has got admitted in the kurnool KIMS 10 ago and the hospital staff taking its sweet type to act even after solutions provided by the doctors (like conducting scanning, tests etc., ).
More over after 10days some new words are coming out from hospital that though we have paid the money towards test's in KIMS Kurnool desk, the test are going to be conducted in Kurnool government hospital. Why we should pay lakhs of rupees to KIMS and they are providing the government hospital services which we can get free of service.

Request you to please do the needful to help us.

Regards
Afzal
[protected]

Today 29.04.23 I visited kims ENT dept Room no. 32..basement floor..with my wife and my 3 and half mont baby boy., for his ear suction.. in morning around 10 am. But they make us wait for long and all doc and jr doctors are hanging around.. No body attend my baby.. When I ask them why so lait .. On duty male doctors baheve rudely .. And one male doc. Said don't do this suntion test.. All r very rude.. Very bad impression.. I m not going again to kims and never recommend anyone for kims.. Very bad doctors.. Shame full.. Useless doctors..

Today 29.04.23 I visited kims ENT dept with my wife and my 3 and half mont baby boy., for his ear suction.. in morning around 10 am. But they make us wait for long and all doc and jr doctors are hanging around.. No body attend my baby.. When I ask them why so lait .. On duty male doctors baheve rudely .. And one male doc. Said don't do this suntion test.. All r very rude.. Very bad impression.. I m not going again to kims and never recommend anyone for kims.. Very bad doctors.. Shame full.. Useless doctors..

I had done a bill for USG test by paying Rs 800 from my credit card for my sister Mrs Sasmita Jena (Who is staying at Kendrapara District) vide bill no KIMS-OCS-2169967 on dated 27th Mar 2022. Appointment given for 28th Mar 22 but due to emergency at domestic, she could not done the USG test. Since then i am trying for refund but no result. One Mr Manoj who is sitting at USG registration counter contacted many times but no result of refund....

I am Dr Angeleena. My mom Mrs T Suguna (IP no :[protected] was admitted to KIMS hospital, Minister Road Secunderabad on 15th December 2022. She was in ICU 4 till 27th December and was shifted to ICU 3 due to hospital's own reasons. My mom had two pairs of *silver toe rings*(mettelu) on her toes since her marriage ... spanning 62 years. The staff in ICU 3 removed the toe rings from my mom's feet on 28th December (there was absolutely no need for them to do so). On 29th Dec, I asked the staff to return the toe rings but they promised to return later. My mom passed away on 30th December 2022 at 10:45 p.m. and even after completion of all the formalities to take my mom home on 31st December, the hospital staff did not return the toe rings. My friend had written 'toe rings not received'.
Ms Greeshma (name given by her +91 995970xxxx) the nursing head in ICU was responding to my calls but after that someone named
Mr Bharath( their head[protected]xxx) Ramesh KIMS appeared in the Truecaller) called me after 1 month on 30th January 2023 and promised to look into this matter but hasn't responded nor returned the toe rings. *The price of the toe rings might not be big but it's value for us is worth a treasure as they are the last memory of my mom on her body.* Who gave them the right to pull out the toe rings from her feet when my dad is still alive?
1. If they had removed the toe rings earlier than 30th December then they robbed us.
2. If she passed away on 28th then why did they treat her for 2 more days?
Such kind of behaviour can be expected from small hospitals, clinics or government hospitals but not a reputed corporate hospital like KIMS.
The grievances are many in the KIMS hospital apart from man-handling patients in ICU on ventilator and charges are levied upon hapless people in the name of protocol. They don't use diapers for patients yet charge us for that. A digital thermometer to check the body temperature in ICU doesn't work and the staff flits it like a mercury thermometer. When we demand for splitting of the bill for each item, our plea falls into deaf ears instead free advice will be given to us from the floor manager and his colleague on the phone to shift the patient from KIMS hospital to where we can afford.
Is it not protocol to return the toe rings which they removed?
As an educated person if I don't voice out this issue then it will not come to light as there might be many bearing this as we speak and undergoing trauma, so KIMS HOSPITAL, please do the needful to return my mom's toe rings as it's our family treasure. I had to seek help from the consumer complaint and this mode, as my request to the hospital authorities has fallen into deaf ears.
After sending a message to one of the Directors, the nurse sent a WhatsApp message requesting me for a discussion in person and wanted me to be present at their own convenience and not mine. I have my consent for discussion and it hasn't materialised yet. They are trying their best to conceal the matter.

Dr. Angeleena, A S Rao Nagar, Hyderabad

Right work at the wrong time will not give success.

Angel

I am Dr Angeleena. My mom Mrs T Suguna (IP no :[protected] was admitted in KIMS hospital, Minister Road Secunderabad on 15th December 2022. She was in ICU 4 till 27th December and was shifted to ICU 3 due to hospital's own reasons. My mom had two pairs of *silver toe rings*(mettelu) on her toes since her marriage ... spanning 62 years. The staff in ICU 3 removed the toe rings from my mom's feet on 28th December (there was absolutely no need for them to do so). On 29th Dec, I asked the staff to return the toe rings but they promised to return later. My mom passed away on 30th December 2022 at 10:45 p.m. and even after completion of all the formalities to take my mom home on 31st December, the hospital staff did not return the toe rings. My friend had written 'toe rings not received'. Ms Greeshma (name given by her +91 ...) the nursing head in ICU was responding to my calls but after that someone named Mr Bharath( their head (040...Ramesh KIMS appeared in the Truecaller) called me after 1 month on 30th January 2023 and promised to look into this matter but hasn't responded nor returned the toe rings. *The price of the toe rings might not be big but it's value for us is worth a treasure as they are the last memory of my mom on her body.* Who gave them the right to pull out the toe rings from her feet when my dad is still alive? Such kind of behaviour can be expected from small hospitals, clinics or government hospitals but not a reputed corporate hospital like KIMS.
The grievances are many in the KIMS hospital apart from man-handling patients in ICU on ventilator and charges are levied upon hapless people in the name of protocol. Products like Ensure (Rs 670 outside, Rs 700 + in KIMS) Water bed (Rs 1900 outside, Rs 3100 in KIMS) brought from outside are not accepted. They don't use diapers for patients yet charge us for that. A digital thermometer to check the body temperature in ICU doesn't work and the staff flits it like a mercury thermometer. When we demand for splitting of the bill for each item, our plea falls into deaf ears instead free advice will be given to us from the floor manager and his colleague on phone to shift the patient from KIMS hospital to where we can afford.
As an educated person if I don't voice out this issue then it will not come to light as there might be many bearing this as we speak and undergoing trauma, so KIMS HOSPITAL, please do the needful to return my mom's toe rings as it's our family treasure. I had to seek help from speak out as my request to the hospital authorities has fallen into deaf ears.
Dr. Angeleena, A S Rao Nagar, Hyderabad

Right work at the wrong time will not give success.

Angel