Irudayam Hospital — Indifferent attitude of Doctor

I have obtained appointment for the patient Girija Nair No.[protected] with Dr. Madan Mohan( ortho) and Dr and Dr Ranjit Ramanan Pillai (neuro) for date 6th January. On 5th evning around 9 pm i was informed that Dr. MadanMohan is not available and my appointment rescheduled. On insisting that the condition of the patient is worse and to avoid inconvenience at OP only, I have mede the appointment in advance, and i must visit the doctor on the same day. I was told token will be provided for Dr. Ranjith Unnikrishnan. When I visited the front office, I was provided WE for Dr. Ranjit Unnikrishnan. After consulting Dr Ramanan, we came to Ortho OP. Doctor was not available, and the patient was unable to bear the pain. After sometime on seeing the condition of the patient the staff suggested suggested to transfer the file to Dr. Ankit Chacko. Though Dr initiated xray procedure, no treatment provided. Again I was told to get token for Dr. Unnikrishnan. All these time the patient was sufferring from unbearable pain, and nobody to attend. Annoyed by this the patient decided to leave the hospital, this made me a helpless by stander. On reporting the matter to Dr. Unnikrishnan, i was told that my token is W32 and will have to wait. It his practice that he will treat the patient with appointment first and patient with token later only. On my personal visit earlier, it was not the case, W and A will be considered alternatively.
Some how the staff at the OP went outside the hospital premises and pacified the patient to come back. Such a situation I never expected from a hospital of your repute. When the patient was crying with pain, consolation is expected, and what ever treatment to calm down is expected o