Respected sir,
I would like to bring to your notice about the unsatisfactory service that i received on 1 December 2023 at kims anayara for my infant
which promises us to provide a good Service and treatment .
The Nurses and Doctors seemed to be unfriendly and unapproachable at instances which made me to regret for choosing the treatment at Kims, an unpleasant experience to say the least.
Being a Doctor Mr.Manesh Senan denied his treatment and was asking us to go to a thattaan or ear piercers somewhere outside for an ear piercing procedure for my infant. Who dosent seems to have any right to redirect or mock us or to speak in an disrespectful manner intending to insulting us., All he did everything was intentionally, so that i will back up and go for some otherway . Seems like he was in no mood to work at the moment for this minute procedure.Because of his rude behaviour I lost my confidence and i cancelled my appointment backed up myself from the idea of piercing ear for my child with his hands. And also i was not ready to handover my child to Dr.Manesh with that attitude where i cannot trust him as a person nor a doctor.
The staffs over there upon hearing these issues convinced me to take an appointment for another doctor, where we accepted to go for it .Dr.saffiya was another option who was available, was friendly to approach so we regained our confidence back and went for the procedure. The piercing went wrong on both the ears which is asymmetrical and tilted which is in the verge for re-piercing now. As a mother i will cannot allow my daughter to be treated in such a way, the pain she has suffered through as an one year old child and the Medical negligence towards her, and for the trauma caused to us as parents everything needs an proper explanation. As we live in a world of aesthetic preferences, as a girl child the scar that is gonna last on her earlobe is a remnant and also a reminder for us about the negligence of the treatment kims have provided us.
Since My infant suffered unnecessarily, and as parents the mental torture we have gone through, I would like to know what Dr.Manesh and that the doctor and nurse who attended in your hospital have been reprimanded for this negligence.
I hereby urge you to take the matter into your own hands, so that convenience is served at the earliest.
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