Irudayam Hospital — Service and assistance in hospital

Address:

Koti

Very bad service and assistance we get at hospital
Saturday we went for admission at 1sr floor security person sent us to one room there a lady said that we have to go on 9th floor for admissions without seeing any documents an prescription
We want to that floor with patient there they says that who sent you here its on first floor you have to go in ER there they will check and than concern team will check and admit
Again we came to first floor after checking with 2 to 3 personal where actually we will get admission when we reach the said room I was really surprised that it was the same lady who sent us to 9 the floor with out seeing any paper

Later on they took nearly 3 to 4 hours to get admitted

Now since morning I am getting call from insurance team for documents so I asked their contact details and the person name but they are refusing to give even there name for next time reference... After I sent all documents over mail I tried calling the number which was provided by that person but no answer
So I call customer care and said all she gave other 2 number even that are not answering so again I called and request to connect to insurance department finally it got connected and checked with that person for documentation he said all received and even we got approved amount so I asked for some billing details he said to wait on call do you believe how long I have waited its 45 min but there was no response because he kept me on hold thinking that any ways if its on hold person will disconnect the call and I have to do so because its more than 45 minutes which I have wasted by that time I could have visited the hospital and got the information which I have needed

So it's humble request to all who will get admission in kims that you will be surprised to see this kind of service and assistance

Parikshit sharma
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