Jaguar — defective cistern was delivered. not yet replaced

Address:

712101

We bought a number of sanitary articles from your authorized distributor aqua studio, homeland, kolkata in the first week of november 2018. When my plumber tried to fit the cisterns he found out that 2 of the inner mechanisms (Siphon) of the cistern are not working.
The local customer care was contacted and he collected the defective articles within few days.
One and half months has passed since then but the parts are yet to be repaired or replaced.
We are not being able to the toilets as yet.
We are astonished to see the poor service of a reputed company like yours.
We get much better response and prompt service when bought from any other sanitaryware company or supplier.
Please look into the matter and do the needful.

Dr anirban bose
[protected]