Jaguar — Flush valve in bathroom

Address:

Satara, Maharashtra, 415001

I had registered a complaint on toll free number of Jaguar [protected] on date 20.6.16 for lekage of flush valve. I received a service call reference number 377296 and it was told that I will get response within 72 hours. To my surprise, without visit of plumber to my house, I received message to my registered mobile number from Jaguar that my complaint has been resolved and thanks for choosing Jaguar. I am rally surprised and confused, how without attending a complaint or getting feedback from customer, such type of message is sent?