Jaguar — Toilet flush defective (piston)

I am staying in SOBHA ELITE apartment located at Nagasandra, Bengaluru. All the bathrooms of my flat has Jaguar fittings which has waranty for another 02 more years.

On 11/11/2019 one of the toilet flush was not working and I called for the service. Service technician came and changed the whole assembly for which I was charged. Without knowing the fact that the product was still under the waranty period, I made the full payment by cash.

Today (Nov 05, 2020), again the same flush became defective within a year. I called the customer service branch located at Rajajinagar, Bengaluru for service. Service Technician came and after inspection told that the piston is broken, for which I will be charged 1600+. When I asked him how long will be the guarantee to which he replied that it will be good for next 5 to 6 years. My next question to him was - then how come the piston that was replaced 11 months back is broken and why should I pay again for it. He had no answer and spoke to his supervisor who also could not provide me any satisfied reply.

Kindly assist me to have the toilet flush fixed at free of cost as it is under warranty period, moreover I paid for the new assembly that was changed in November 2019.

I did not mention the name of anyone whom I spoke to due to privacy reasons. If you want, I will be happy to provide that as well.

I am not able to attach the service job card of 2019 due to an error in the system.

Anticipating favorable action from you.