[Resolved]  Jai Durga Enterprise: Ekmobile.in — Online product Purchase (Second hand iphone mobile)

Address:	A768, Gaffar Market, Karol Bagh, New Delhi Central 110005, Delhi, India
Website:	ekmobile.in

Description:

Order: [protected]
CCAvenue Reference:[protected]
Order Date: 30/06/2021 12:53:59

Apple iPhone 4 (8GB) Black × 1 : Rs. 2, 640

The product was never delivered and when asked for the product the vendor asked me to pay Rs.500 more to send me a higher version of the phone. I asked for the refund and dropped a formal mail and message after 2 days of Purchase but as mentioned in the policy section no details of initiate and of transfer are provided yet. It been an everyday affair of calling the numbers mentioned on the Invoice and on the website but the person name Rohan Kishor is not picking up nor is sharing any information of the refund.

- Desire resolution: Refund

- Email : [protected]@gmail.com;
- Company Contact Info : 00-[protected] & [protected]

Mail thread:

[protected] Forwarded message[protected]
From: Deepankar
Date: Mon, Jul 19, 2021 at 5:39 PM
Subject: Re: Your order#[protected] on https://secure.ccavenue.com is successful.
To: ekmobile buy

Please update on the refund.

Thanks.

On Sat, 17 Jul 2021, 15:15 Deepankar, wrote:
Its been more than 10 days, can you please send me the reason for delay for the refund?

Forward me the mail sent to cc avenue, I'll follow up with them.

Please let me know.

Thanks,
Deepankar.

On Sat, 17 Jul 2021, 08:39 Deepankar, wrote:
Refund not received yet.

On Tue, 13 Jul 2021, 10:20 ekmobile buy, wrote:
Sure, I will let you know.

On Mon, Jul 5, 2021 at 6:16 PM Deepankar wrote:
Hi team Avenue,

I have initiate a refund with the Ekmobile but there isn't any communication from that end.

Can you please let me know the status and next steps?

Thanks.