Jain International Organisation [JIO] — Claim not settled since 1 & half year

This mail is regarding claim of Mr. Roshanlal Jain & Asha R Jain. The claim status now is being shown as rejected with no valid reason for it. I have attached the reason which was given for rejection as well as I am writing all the claim process done by us.

1. Intimation mail was sent on 1st April 2021(5:13 pm)from [protected]@yahoo.com to [protected]@ericsontpa.com

2. On same day i.e 1st April 2021(5:49) mail for intimation was sent with proper format which was received from [protected]@ericsontpa.com

3. The hospital was not available in the system so we were asked to provide valid document for the same. For which we send the documentary proof with hospital address mentioned.
Date :- 1st April 2021 (8:05 PM)

4. Now for The above three we received a mail that Claim intimation has been received on 26th April 2021 which is 25 days after the intimation was done. And in the mail it was mentioned Claim intimation date as[protected].

5. The Claim intimation number recieved at that time are as follows:-

Roshan lal Jain - 139891
Asha R Jain - 139892.

6. Once we received the Claim intimation number we collected all the documents and send the Soft copy of the documents.

7. But there was no reply for the same so we called the Jio team and they said to Send the hardcopy to the given address for the Claim Procedure.

8. When we gave the Hard Copy of all the documents we received new intimation number for the same Claim which were :-

Roshan lal Jain - 147427 (CLAIM APPROVED ON 21/02/2022)
Asha R Jain - 144803

9. While Checking the status of Claim from all the Claim intimation number. Claim status was

1. 139892 - Status - CLOSURE
2. 147427 - Status - APPROVED ON 21/02/2022
3. 144803 - Status - REJECTED
THE REASON MENTION FOR REJECTION WAS THAT CLAIM INTIMATION WAS NOT DONE WITHIN 48 HRS OF ADMISSION WHICH IS NOT THE CASE. AS WE HAVE INTIMATED ON[protected] AND DATE OF ADMISSION WAS[protected]. THE MAIN THING IS YOU HAVE GIVEN CLAIM FOR MY DAD AND NOT FOR MY MOTHER AND THE INTIMATION WAS DONE ON THE SAME DAY (01/04/2021)

I have attached the screenshot of all the Claim intimation number in the mail.