Jain International Organisation [JIO] — Medical Card and Policies did not received

Address:

Jodhpur, Rajasthan, 342008

My Name is Vikas Jain, I am a JIOJAC Member and My ID User Name is [protected].

I have paid Rs.13352.69 on 25th October, 2016 for Sum Assured Rs.5 Lacs in Family Floater Slab to Jio, and My Details are as under :

1) Vikas Jain (Self)
2) Mool Chand Jain (Father)
3) Rekha Jain (Mother)
4) Payal Jain (Wife)
5) Akshay Jain (Son)

but I still have not received any Policy and Mediclaim Cards for the above members,

Most Important thing is that, I am calling on your contact Number but not responding to me., and My Father has a problem and he will be admitted soon in hospital so what should I have to do for that, Please help.

How I register my claim and is this cash less or not ? Please help as at earliest.
My mail id is - [protected]@gmail.com
Vikas Jain - [protected]