Jain International Organisation [JIO] — mediclaim policy phase-7, part 2, refund

Address:	Mumbai City, Maharashtra, 400067
Website:	JIOJAC.COM

Jio jac id: [protected]
Name: dharmil hitesh shah
I had paid rs. 2626/- for mediclaim policy of phase-7, part 2, in oct. 2016. After some times they demanded excess money for the same and also gave option that not to pay if you want your refund. I have not paid excess money but till the date not received my money back.
Following my online email complaint ticket number but no response given:
Jiojacds2132 dated: 9/3/2017
Jiojacds2846 dated: 9/3/2017
Jiojacds29060 dated: 7/7/2017
Jiojacds29542 dated: 6/8/2017

As there is no link provided for refund procedure as mentioned in faq list of policy terms.

Please do the needful.