Jain International Organisation [JIO] — mis selling of the policy

I had enrolled for the policy in nov 2018 and renewed it in nov 2019.
In dec 2019, i went through a kidney stone surgery and submitted my documents for the claim process in jan.

My claim was partially honored and i was told that there's a limit on the surgery i went through so they will only reimburse the capped amount which happened to be rs 75, 000.

I was surprised as there was no such cap mentioned on their website when i enrolled. I check it again and i was right there's no cap on the surgery i went through but i was shocked that the policy they gave had cap mentioned. So they mis-sold the policy to all the policyholders.

I have been trying to chase them since many months but there's no one to reply the emails. I have sent them at least 50 emails till now but they are just ignored.

I really smell something fishy here.

The only reason i bought it because it had jain name attached to it.