Jaipur National University — Caution money refund

Address:

Jagatpura, Jaipur

Greetings,
Myself Nischay Kirodia from Jaipur, I here by share my concern that I haven't received the caution money refund. I have completed my BBA graduation degree in may 2022. I have no pending dues.
On 28th of November I have submitted the application for the same along with migration and character certificate application. I had received the migration and character certificate then and there but for caution money, the officials in accounts department (SADTM campus) committed that I would receive the cheque of that within 90 days of submitting application.
To ask the same I again contacted the officials and they told me that I would have to wait for 2 months more because the application is still in process. I again contacted them and yet they are not answering me properly and avoiding my problem. They are talking very rudely.
Please it's my warm request to the higher authority concerned to please look into the matter. The officials are not responding well and are talking very rudely.