Jaipur National University — misbehaved shouted like any thing

I called on toll free no for enquiry they given the no [protected] lady picked the called i asked for yoga and nauropathy course as i found on google that jaipur national university is proving. I simply asked and she was shouted at me like anything that we are not proving i told and abused me is this the way to talk with student whats my fault i simply called for enquiry.