Jaipur National University — Provisional certificate not issued

Address: Jaipur

I am Ramanpreet kaur from ganganagar raj.i have submitted all fees and documents with form for provisional certificate of PGDCA AND MCA 27/07/ 2021 . provisional certificate timing 15 days for issue but till date I have not received certificate and staff not pickup the phone last 5 days and no information about the status of certificate.