Jaipur National University — University is not giving refund

I had reserved my seat in btech cse ai and ml in jaipur national university on 2 august 2023 with 29950 money.
But now i want to cancel my seat and refund my money because i father is in army so father father is posted in bathinda, Punjab. So i decided to take admission in punjab only. But when i requested to my counsellor about refund of money he declined and said only security deposit will refund because it is university policy. But according to ugc policy university have to refund.
Kindly help me to get my refund.
My registration number is R44123
Course - btech cse in ai and ml
Yours faithfully
Tanu Choudhary