JaldiFatafat — About Refund

I had purchased SMD Rework Station on Apr 27 2020 from JaldiFatafat.com. I have also paid in advance for that ordered product. But due to some reason the company was unable to deliver the product. So I mailed them several times about my order. But there was no response from them. I kept on mailing them, then finally on Aug03 2020 they replied and said that they have refunded the money to the jaldifatafat wallet for further purchases. They are compelling us to make purchases through jaldifatafat.com only. I do not wish to buy any product from them in future. Hence, I asked them to transfer the money to our bank account and not to the jaldifatafat wallet AS THE ORDER WAS NOT CANCELLED FROM MY SIDE NOR I RETURNED THE PRODUCT, BUT THEY WERE NOT ABLE TO DELIVER THE ORDERED PRODUCT. I have also read their Refund policy also. I also requested them to provide me their office address and/or contact number, but they are not ready to give that information. I request you to look into the matter and initiate the refund to our bank account and NOT to the jaldifatafat wallet.